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Client Service Representative - Edmonton Unity Square

ATB Financial

Edmonton

On-site

CAD 60,000 - 65,000

Full time

Yesterday
Be an early applicant

Job summary

A leading financial institution in Edmonton is seeking a Client Service Representative to provide essential banking services and foster relationships with clients. You'll understand their financial needs and offer personalized solutions, enhancing their overall banking experience. Ideal candidates are team-oriented, have strong customer service skills, and enjoy helping others. This full-time role offers comprehensive training and an inclusive work culture.

Qualifications

  • Flexible and collaborative team player with a passion for helping others.
  • Adaptable to change with strong decision-making and problem-solving skills.
  • Proven customer service and/or sales experience.

Responsibilities

  • Proactively engage with clients to understand their unique financial needs.
  • Introduce and educate clients on digital banking tools and platforms.
  • Collaborate with internal teams to ensure seamless operations.

Skills

Flexible and collaborative team player
Strong decision-making skills
Problem-solving skills
Strong numerical aptitude
Proven customer service experience

Education

Grade 12 graduate
Post-secondary business courses (an asset)

Job description

Client Service Representative - Edmonton Unity Square

Join to apply for the Client Service Representative - Edmonton Unity Square role at ATB Financial

Client Service Representative - Edmonton Unity Square

2 days ago Be among the first 25 applicants

Join to apply for the Client Service Representative - Edmonton Unity Square role at ATB Financial

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members :

Impact in action : No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together : We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow : We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative , you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable manner, and building meaningful relationships with our clients. You'll take the time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction is positive, efficient, and leaves them feeling valued.

Additional Information

  • This is a unionized role
  • This role requires Wednesday evening & Saturday shifts on a rotating basis
  • This role is based out of the Edmonton Unity Square branch, but on occasion may be required to travel to neighbouring branches.

Accountabilities

  • Proactively engage with clients to understand their unique financial needs and goals, providing tailored solutions and guidance.
  • Skillfully introduce and educate clients on our digital banking tools and platforms, empowering them to manage their finances with ease.
  • Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
  • Adhere to best practices, policies, and regulations, accurately processing transactions and maintaining the security of branch assets.
  • Actively participate in team meetings, share insights, and contribute to a positive work environment.
  • Skills, Experience & Requirements

  • Flexible and collaborative team player with a passion for helping others.
  • Adaptable to change, with strong decision-making and problem-solving skills.
  • Grade 12 graduate (post-secondary business courses an asset) and strong numerical aptitude.
  • Proven customer service and / or sales experience.
  • Familiarity with personal lending services and products is a plus.
  • Preference given to candidates with previous banking experience.
  • Don’t meet all the requirements on the list?

    A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

    We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

    What happens next?

    If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com

    Stay in touch

    We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

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    Other

    Industries

    Banking

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