Client Service Representative - Edmonton Strathcona

ATB Financial; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Client Service Representative in Edmonton, where your contributions directly impact clients and communities. This full-time role empowers you to provide exceptional banking services, deepen client relationships, and collaborate with a dynamic team. Enjoy a culture that values flexibility, inclusivity, and personal development. With opportunities for growth and a commitment to community, this position is perfect for those eager to make a difference in the lives of others. If you're ready to thrive in a supportive environment, we want to hear from you!

Qualifications

• Grade 12 completion required; post-secondary business courses preferred.
• Customer service and sales experience are essential for success.

Responsibilities

• Provide core transactional banking services to clients.
• Deepen client relationships and educate on digital tools.
• Participate in team meetings and assist other CSR's.

Skills

Customer service experience

Sales experience

Ability to work with numbers

Team collaboration

Flexibility and adaptability

Education

Grade 12 diploma

Post-secondary business courses

Job description

Client Service Representative - Edmonton Strathcona

3 days ago Be among the first 25 applicants

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID ).

About

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About The Role

**This is a unionized role**

**This role requires Wednesday evening & Saturday shifts on a rotating basis**

**This role is based out of the Strathcona branch, but on occasion may be required to travel to neighbouring branches.**

As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

Accountabilities

• Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
• Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
• Maintaining and building client relationships by providing optimum customer service
• Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
• Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
• Processing cash and clearing transactions, abiding by current policies
• Actively participating in branch team meetings
• Providing assistance and coaching to other CSR's, as required
• Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
• Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
  
  

Skills, Experience & Requirements

Success at the branch level means:

• You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
• You demonstrate an ability to deal with change, make decisions and implement creative solutions
• Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
• Have a demonstrated ability to work with numbers
• Customer service and/or sales experience is required
• Knowledge of personal lending services and products is desired
• Preference will be given to applicants with previous banking experience
  
  

Don’t meet all the requirements on the list?

A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at [e-mail]

Stay in touch

We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn , Facebook and Instagram to learn more about what our team is up to.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

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