Client Service Representative - Central Services

University of Guelph; Guelph; On-site; CAD 48,000 - 54,000; Full time

Job summary

The University of Guelph is seeking a Client Service Representative for its Animal Health Laboratory. The successful candidate will provide exceptional client services, manage specimen submissions, and ensure efficient data handling in a fast-paced lab environment. This temporary role requires a background in medical lab assistance and strong interpersonal skills.

Qualifications

• Must have understanding of veterinary medical terminology.
• Experience in a quality accredited organization and knowledge of quality protocols required.
• Familiarity with Laboratory Information Management Systems is preferred.

Responsibilities

• Receive and interpret specimen submissions and enter case histories.
• Answer telephone inquiries and act as liaison between departments.
• Prepare, package and ship specimens to external labs.

Skills

Excellent computer skills

Data-entry skills

Organizational skills

Interpersonal skills

Communication skills

Client relations

Education

2-year community college diploma in Medical Lab Assistant or related field

Job description

Client Service Representative - Central Services

Join to apply for the Client Service Representative - Central Services role at University of Guelph

Client Service Representative - Central Services

2 days ago Be among the first 25 applicants

Join to apply for the Client Service Representative - Central Services role at University of Guelph

Get AI-powered advice on this job and more exclusive features.

Location:

Guelph, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Laboratory Services Division

Requisition ID: 1326

Department: LSD Animal Health Laboratory

Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 06/16/2025 to 09/30/2026

Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

General Purpose

With the mission of working together toward a healthier future, the Animal Health Laboratory (AHL) provides high-value, analytic and diagnostic services for the agricultural, food and veterinary sectors. AHL is seeking a qualified Client Services Representative to provide front-line client service, specimen accessioning, and data-entry in the high-volume Specimen Reception lab section.

Duties And Responsibilities

Duties include: receiving incoming specimen submissions; interpreting handwritten case submission forms and entering submission requests and case histories into the Laboratory Information Management System (LIMS); accepting payment from external clients at time of specimen submission; preparing, packaging and shipping samples to external labs (national and/or international); answering the telephone enquiry line for AHL clients; retrieving electronic mail and redirecting calls to appropriate areas; act as liaison between various University of Guelph departments (e.g., OVC Pathobiology); act as a contact to clients for the veterinary diagnostic laboratory; splitting specimens for dispatch to the various labs; trimming tissues and making blood smears; preparing and filing pending and billed case information.

The Specimen Reception lab environment is fast-paced and highly collaborative. Candidates who bring a positive and service-focused attitude, who thrive managing multiple tasks, are highly adaptive and flexible, and enjoy working within a team environment, will be most successful in this role.

Requirements

• 2-year community college diploma in a Medical Lab Assistant (MLA) program or a related field and a minimum of 12 months of related experience, or an equivalent combination of education and experience
• Understanding of veterinary medical terminology
• Excellent computer, data-entry, and keyboarding skills
• Experience working in an organization with quality accreditation and a thorough understanding of quality protocols
• Working knowledge of Laboratory Information Management Systems
• Knowledge of biosafety and safe sample handling and distribution
• Experience with specimen accessioning with a diversity of samples
• Proven ability to work effectively with internal and external clients and to be able to relay critical information to others
• Some experience with billing/invoicing, accepting payments from clients and receiving/delivering supplies
• Demonstrated experience with telephone and frontline client relations
• Excellent organizational, communication, and interpersonal skills
• Understanding of WHMIS and Occupational Health & Safety in a laboratory environment
  
  

Must be or willing to be rabies vaccinated.

Hours of work: 35 hours per week Monday to Friday 10:00 a.m. to 6:00 p.m. with a rotational Saturday 9:00 a.m. to 5 p.m. shift.

Employee Type: Regular

Position Number: 10482082

Classification: USW, Local 4120 Salary: Band 5

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 06/23/2025

Closing Date: 06/30/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Higher Education

Referrals increase your chances of interviewing at University of Guelph by 2x

Sign in to set job alerts for “Client Services Representative” roles.

Client Experience Specialist II - Milton

Future Opportunity - Customer Experience Associate - Fergus (22.50 hours/week)

Senior Specialist, Customer Care - McKesson Specialized Distribution

Customer Experience Associate - Future Opportunities

Customer Experience Associate - Future Opportunities - Milton (Evergreen)

Customer Experience Associate - Future Opportunities -Acton, ON

Future Opportunity Customer Experience Associate - Edinburgh and Kortright Branch (18.75 hours/week)

Client Associate (Professional Services Sales)

Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis

Customer Experience Associate - 3 Month Contract

Customer Service Associate Part-time Contract

Customer Service Associate Part-time Contract

Support Services Administrator, 4-month contract

Waterloo, Ontario, Canada CA$48,900.00-CA$54,000.00 10 hours ago

Learner Success Advisor Assistant - Repost

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.