Client service representative, 35h/weekly - Waterloo, QC

CIBC; Waterloo; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Client Service Representative for their Waterloo Banking Center. This entry-level position involves assisting clients with their banking needs, ensuring a great client experience through effective problem-solving and technology usage. The role offers competitive pay and benefits, and focuses on client engagement and collaboration.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Excellent interpersonal skills to engage with clients.
• Ability to solve problems and provide effective solutions.
• Proficiency with mobile banking applications.

Responsibilities

• Help clients manage their accounts and enhance their experience.
• Address client inquiries and assist with transactions.
• Connect clients with specialists for complex needs.

Skills

Client engagement

Problem solving

Leveraging technology

Job description

Overview

Client service representative, 35h/weekly - Granby, QC at CIBC. This role involves working in a fast-paced Banking Center, helping clients with day-to-day banking needs, answering questions, assisting with transactions, and connecting clients with the right team members to help them reach their financial goals. The position may require work during evenings and weekends and travel between multiple banking centres within a reasonable distance.

What You'll Be Doing

As a member of the Personal and Business Banking Team, youll be on-site in a Banking Center and use your knowledge of financial services products to support clients. Youll respond to inquiries, assist with transactions, and proactively connect clients with the appropriate specialists to deliver a great client experience.

How You'll Succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and connect clients with the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the clients shoes. Take accountability for client issues and know when to involve others to create a better solution together.
• Leveraging technology - Become a technology expert. Introduce clients to mobile banking applications to help manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions and go the extra mile because its the right thing to do.
• Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
• Youre passionate about people. You value relationships and collaborate with a diverse network of partners with respect and authenticity.
• You love to learn. Youre curious and eager to grow your knowledge.
• You engage with your heart and mind. You care about people and respect different perspectives.
• Values matter to you. You bring your real self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

We start with your strengths and ambitions and strive to create opportunities to help you reach your potential. We aim to offer a career, not just a paycheck.

• Competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, vacation, wellbeing support, and MomentMakers, our social recognition program.
• Access to a collaborative environment and technology that supports innovative client solutions.
• A culture that supports growth through initiatives like Purpose Day, a paid day off dedicated to your development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to an inclusive environment. We welcome applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You must be legally eligible to work at the location(s) specified and, where applicable, have a valid work or study permit.
• We may ask you to complete assessments and tests (e.g., attribute-based assessment, skills tests such as simulations, French proficiency, MS Office) as part of the application process.

Job Details

Job Location: Waterloo

Employment Type: Regular

Weekly Hours: 35

Seniority level: Entry level

Job function: Other

Industries: Banking