Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Niagara Falls; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading customer service company in the Niagara Region is seeking Universal Call Center Representatives to assist customers with service inquiries and sales support. The ideal candidate should have at least one year of sales experience and strong communication skills. This role offers flexible scheduling and requires a minimum of 20 hours per week. Join our commitment to exceptional service in a supportive environment.

Qualifications

• At least 1 year of sales experience required.
• Strong verbal and written communication skills, including grammar and punctuation.
• Flexibility to work a minimum of 20 hours per week.

Responsibilities

• Assist customers with understanding services and scheduling.
• Handle customer interactions through various channels.
• Address a broad spectrum of customer needs.
• Communicate with customers regarding service requests.
• Quickly evaluate customer needs and provide options.

Skills

Sales experience

Verbal communication

Written communication

Empathy

Job description

Overview

Learn more about the gig :

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Role

Universal Call Center Rep: are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour.

Schedule & Availability

Work a minimum of 20 hours per week. You can work more hours if you would like to do that. Set your own flexible schedule between Monday-Friday 7:30am–11:00pm EST (Peak: 9:00am–4:00pm EST); Saturday 7:30am–8:00pm EST (Peak: 7:30am–8:00pm EST); Sunday 9:00am–8:00pm EST (Peak: 11:00am–3:00pm EST).

Responsibilities

• Assist the customers in understanding The Junkluggers service and schedule.
• Handle customer interactions through various channels, including phone, email, text message and others.
• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to customers\' general inquiries.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

Experience & Skills Requirements

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.

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