Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Kingston; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading junk removal service in Kingston is seeking a customer service associate. This role involves assisting customers with their service needs and handling inquiries through various communication channels. Candidates should have at least 1 year of sales experience and strong communication skills. Flexible hours are available with a pay rate of $21.50 CAD per hour.

Qualifications

• At least 1 year of sales experience required.
• Strong verbal and written communication skills are necessary.
• Must work at least 20 hours per week.

Responsibilities

• Assist customers in understanding services and scheduling.
• Handle customer interactions through various channels.
• Communicate directly with customers regarding service requests.

Job description

Overview

At the Junkluggers, we are dedicated to exceptional customer service and environmental sustainability. This role combines sales support with broad customer care across multiple channels.

Compensation

Earn $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

Schedule

Set your own flexible schedule between Monday-Friday 7:30am–11:00pm EST (Peak 9:00am–4:00pm EST); Saturday 7:30am–8:00pm EST (Peak 7:30am–8:00pm EST); Sunday 9:00am–8:00pm EST (Peak 11:00am–3:00pm EST). Work a minimum of 20 hours per week; additional hours may be available.

Responsibilities

• Assist customers in understanding The Junkluggers service and schedule.
• Handle customer interactions through various channels, including phone, email, text message, and others.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs and provide efficient and effective options, demonstrating flexibility in handling diverse requests.

Experience & Skills Requirements

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.