Client Service Representative - 1 Year Contract

Northbridge Financial Corporation; London; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Federated Client Service Representative, where you will be the key contact for client inquiries, ensuring exceptional service and support. This role offers a unique hybrid work model, allowing you to balance office and home work seamlessly. You'll thrive in a collaborative environment, assisting sales agents and ensuring efficient communication across departments. With a century of experience in commercial insurance, this organization values its employees and the community, providing a supportive workplace where you can truly make a difference.

Benefits

Hybrid work model

Donation matching

Team volunteer days

Qualifications

• 2 years of front-line Customer Service experience.
• Exceptional communication skills and a team-first mentality.

Responsibilities

• Manage client relationships and provide excellent customer service.
• Assist team members and handle high volumes of requests.

Skills

Customer Service

Attention to Detail

Communication Skills

Teamwork

Education

Post-Secondary Education

Tools

Microsoft Office

Job description

What it’s like to be a Federated Client Service Representative (East)

When our clients have questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service, ensuring that every interaction is a great experience with efficient, flawless service standards.

The most important characteristics for our CSRs are attention to detail and communication skills. Working in a fast-paced office supporting a number of sales agents, you’ll be the go-to person in the office for questions from your colleagues.

We want your talent!

If you are great at:

1. Customer Service

2. Handling high volumes of requests in a timely and accurate manner

3. Assisting team members

4. Working with different departments to ensure a quick and accurate flow of information

If you have:

1. Post-Secondary education (College or University)

2. 2 years of front-line Customer Service experience

3. Exceptional communication skills

4. Proficiency in Microsoft Office applications

5. Team-first mentality

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

#LI-AK1 #LI-Hybrid

Who we are:

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs, and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

At Federated, we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.