Client Service Representative

Northbridge Financial; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in commercial insurance is seeking a dedicated Client Service Representative to join their dynamic team. This role focuses on delivering exceptional customer service and managing relationships with clients and sales agents. The ideal candidate will thrive in a fast-paced environment, showcasing strong attention to detail and communication skills. Join a passionate team that values hard work and fun, all while making a meaningful impact on the lives of Canadian businesses. If you are ready to contribute to a supportive and inclusive workplace, this opportunity is perfect for you.

Qualifications

• 2 years of front-line customer service experience required.
• Exceptional communication and teamwork skills are essential.

Responsibilities

• Provide excellent customer service and manage client relationships.
• Handle high volumes of requests accurately and timely.

Skills

Customer Service

Attention to Detail

Communication Skills

Teamwork

Education

Post-Secondary Education (College or University)

Tools

Microsoft Office

Job description

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.

The most important characteristics for our CSR’s are attention to detail and communication. Working in a fast-paced office supporting a number of sales agents, you’ll be the go-to person in the office for questions from your colleagues.

Responsibilities:

• Customer Service
• Handling high-volumes of requests in a timely and accurate manner
• Assisting team members
• Working with different departments to ensure a quick and accurate flow of information

You have:

• Post-Secondary education (College or University)
• 2 years of front-line Customer Service experience
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

About the company

With roots in commercial insurance that go back more than 100 years, we’re proud to provide the solutions and expertise needed to protect Canadian businesses.