Client Service Representative

Who We Are

Paracel Laboratories Ltd. is a full-service Environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and a microbiology and asbestos laboratory in Mississauga. Additional service depots are located in Kingston, London, Niagara, Windsor, and Richmond Hill. We support a broad spectrum of projects for professional clients from across Canada and around the world. Our client base primarily consists of major environmental consultants, all levels of government and industrial manufacturers located predominantly in Ottawa, Toronto, Niagara, Eastern and Southwestern Ontario.

The Opportunity

Paracel Laboratories Ltd. is seeking a Client Services Representative (CSR) to join our team. This full-time, permanent position is ideal for individuals who are highly organized, customer-focused, and thrive in a collaborative and fast-paced environment.

Location: This is a full-time, permanent position at Richmond Hill Depot.

Key Responsibilities

1. Collaborate with Account Managers to service client requests, including: Preparing price quotes, coordinating container requests, scheduling pick-ups and deliveries, and reviewing sample logins.
2. Perform general office and administrative tasks as required.
3. Manage and coordinate sample handling and facility operations at depot locations.
4. Comply with company QA/QC and Health & Safety policies and procedures.
5. Perform other tasks as assigned by the Client Services Supervisor or Manager.

Skills and Qualifications

1. Minimum high school diploma; post-secondary education is an asset.
2. Previous experience in laboratory work or customer service is not required but would be considered beneficial.
3. Strong organizational and time management skills.
4. Excellent communication and problem-solving abilities.
5. Proficiency with MS Office (Word, Excel) and other relevant tools.

To Apply

In addition to your resume, please include a cover letter in your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Paracel Laboratories is an equal-opportunity employer. If you require accommodation during the recruitment process, please let us know, and all efforts to provide the appropriate accommodation will be put into place.