Client Service Representative

Level Five Painting, LLC; Richmond; On-site; CAD 38,000 - 50,000; Full time

Job summary

A dynamic company in Richmond seeks a Client Service Representative to join their team. This role focuses on customer communication, supporting sales efforts, and ensuring customer satisfaction for a leading telecommunications client. Ideal candidates will have a strong background in customer service and sales, combined with exceptional communication skills.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer account management or sales is preferred.
• Exceptional communication skills and professionalism required.

Responsibilities

• Assist customers in completing the sales process after presenting product information.
• Manage full sales cycle and onboarding of new customer accounts.
• Ensure ultimate customer satisfaction and provide professional service.

Skills

Communication Skills

Customer Service

Sales

Problem Solving

Professionalism

Education

High school diploma or equivalent

Job description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills