Client Service Representative

Canadian Imperial Bank of Commerce; New Westminster; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in New Westminster is seeking a Client Service Representative. The ideal candidate will engage clients in a fast-paced banking environment, assisting with their accounts, transactions, and banking solutions. Candidates should have strong interpersonal skills and be passionate about providing excellent customer service. This role offers a competitive compensation package and opportunities for professional development.

Benefits

Competitive compensation package

Defined benefit pension plan

Wellbeing support

Vacation offering

Qualifications

• Exceptional client engagement skills.
• Ability to solve problems effectively.
• Proficient with mobile banking applications.

Responsibilities

• Assist clients with day-to-day banking needs.
• Provide excellent customer service.
• Connect clients with appropriate CIBC team members.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What you'll be doing

As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals. You should be flexible to work our banking centre hours, which may include evenings and weekends. To deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC, we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the clients' shoes. Act like an owner by taking accountability for client issues and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.
• You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aim to give you a career rather than just a paycheck.

We recognize you in meaningful personalized ways, including a competitive compensation package, banking benefits, a defined benefit pension plan, a vacation offering, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact us.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal is to learn more about you and give you the opportunity to learn more about us.

Job Location

New Westminster - 6th & 6th

Employment Type

Regular

Weekly Hours

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Required Experience: Unclear Seniority

Key Skills: Bidding, Apprentice, Bricklayer, Airport, Jni, Airlines

Experience: years

Vacancy: 1