Client Service Representative

Philip MacLean Insurance Agency, Ltd; Kingston; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local insurance agency in Kingston seeks a client-focused individual to handle customer inquiries, assist with account changes, and schedule appointments. Proven customer service skills, strong communication abilities, and a commitment to self-improvement are essential. Candidates must obtain an OTL General Insurance License, with training costs covered by the agency. Competitive salary and benefits offered.

Benefits

Health and Dental Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Qualifications

• Proven track record in customer service.
• Self-motivated and organized.
• Ability to relate and communicate effectively with customers.

Responsibilities

• Assist clients with inquiries and direct them to the correct person.
• Handle client payments and changes to accounts.
• Schedule review appointments with Advisors.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Teamwork

Attention to detail

Social media proficiency

Education

General Insurance License

Job description

Job Description

Benefits :

• Health and Dental Benefits
• Bonus based on performance
• Competitive salary
• Opportunity for advancement

Are you outgoing and client-focused? Do you enjoy working with the public? Looking for meaningful work at a competitive wage? Then reach out to us!

Responsibilities

The successful candidate will be the face and first voice of our Agency. You would work 4 or 5 days per week. As clients walk in, call in, or email, you would assist in directing the clients to the correct person at the Agency. You would also assist with client payments, basic account questions, changes, additional sales, and scheduling review appointments with our Advisors.

Position Requirements :

• Proven track record in customer service.
• Self-motivated.
• Ability to relate to customers.
• Strong communication and interpersonal skills.
• Strong work ethic with a commitment to success each day.
• Organized, with problem-solving abilities.
• Ability to work as part of a team.
• Attention to detail.
• Strong understanding of social media and technology.

Qualifications : You would be required to obtain your Other Than Life (OTL) General Insurance License if not already held. Previous insurance experience in property and casualty disciplines such as underwriting, claims, sales, or service would be an asset.

Agency pays for all training and education costs.