Client Service & Operations Coordinator

Mallette-Goring; Greater Sudbury; On-site; CAD 51,000; Full time

Job summary

A commercial brokerage firm based in Sudbury is seeking a Client Service & Operations Coordinator intern for a 1-year opportunity. This role involves supporting marketing efforts, managing property listings, and providing client services. A strong interest in commercial real estate and relevant education are preferred. The position offers $50,960 annual salary and potential for extension to a full-time role.

Benefits

$50,960 annual salary

2 weeks paid vacation

Qualifications

• Strong interest in commercial real estate and marketing.
• Ability to manage multiple projects and deadlines.
• Self-motivated and adaptable.

Responsibilities

• Assist in the development of marketing materials.
• Manage onboarding and updating of listings.
• Liaise between agents and clients.
• Conduct property and ownership research.

Skills

Organizational skills

Written and verbal communication

Attention to detail

Knowledge of marketing principles

Education

Post-secondary education in marketing, business administration, real estate

Tools

Microsoft Office

Canva

Adobe InDesign

CRM tools

Job description

Job Title:

Client Service & Operations Coordinator (1-Year Internship)

Location:

Sudbury, Ontario

Position Type:

Full-Time, 1-Year Internship (with possibility of extension or permanent position)

About Us:

Mallette-Goring Inc. is Northern Ontario’s premiere full-service Commercial & Investment Brokerage, providing bilingual service to clients since 1977. Our team acts as referring office and local representation for national and international firms such as Cushman & Wakefield, CBRE, Colliers, Avison Young, JLL, on a diverse range of client mandates. With a combined 100+ years of industry experience, a 7000+ contact database, and detailed market analysis, our team takes pride in helping every client achieve their goals.

Position Summary:

The Client Service & Operations Coordinator intern will support the day-to-day operations, consulting and client services, and marketing efforts of the brokerage. This role offers a unique opportunity to gain hands-on experience in commercial real estate with a focus on listing management, marketing coordination, client service, database oversight, and agent support. The successful candidate will work closely with the Mallette-Goring team to help position listings and the firm for maximum visibility and success.

Key Responsibilities:

1. Marketing & Listing Promotion

• Assist in the development of marketing materials such as brochures, feature sheets, email campaigns, and signage.
• Coordinate the promotion of property listings across multiple platforms, including MLS, brokerage websites, social media, and digital advertising.
• Collaborate with listing agents, photographers, and media partners to ensure timely and effective listing launches.
• Track marketing campaign performance and prepare basic analytics reports, as required

2. Listing & Transaction Support

• Manage the onboarding and updating of listings for internal databases, the brokerage website, and MLS systems.
• Ensure listing information, photos, floor plans, and related documents are accurate and up-to-date.
• Support agents in the management and confirmation of showings, preparation of offers, letters of intent, leases, and closing documents.
• Maintain the brokerage’s Client Relationship Management (CRM) system, deal tracking systems and follow up on key transaction milestones.

3. Client Services & Agent Support

• Act as a liaison between agents and clients to coordinate information and document flow.
• Prepare customized property packages and research data to support broker presentations.
• Assist with scheduling property tours and marketing events.
• Support consulting services for clients, including project management and analysis.

4. Database & Market Intelligence

• Maintain CRM and listing databases, ensuring data integrity and segmentation for marketing purposes.
• Conduct property and ownership research using platforms such as GeoWarehouse, MPAC, or municipal records.
• Monitor market trends, new listings, and recent sales to support broker initiatives.

Qualifications & Skills:

• Post-secondary education in marketing, business administration, real estate, or a related field is preferred.
• A strong interest in commercial real estate, marketing, and digital communications.
• Excellent written and verbal communication skills. The ability to speak French is considered an asset.
• Highly organized with strong attention to detail and the ability to manage multiple projects and deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); experience with Canva, Adobe InDesign, and/or social media management tools is a plus.
• Familiarity with real estate systems such as MLS, GeoWarehouse, or CRM tools an asset.
• Self-motivated, adaptable, and able to work effectively independently and in a team-oriented, fast-paced environment.

Internship Details:

• Duration: 12 months (with potential for extension or full-time employment)
• Compensation: $50,960 annual salary and 2 weeks paid vacation.
• Start Date: September 3rd, 2025
• Location: On-site, Sudbury office

How to Apply:

Please submit your resume and a brief cover letter outlining your interest in commercial real estate and this opportunity to [e-mail].