Client Service Manager (Operations)

Paladin Security; Halifax; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading security services provider in Halifax is looking for a Security Program Leader. This full-time role involves developing security programs, managing client relationships, and ensuring team training. Candidates should have 3-5 years of leadership experience, strong interpersonal skills, and a valid driver's license. This role offers flexible scheduling and opportunities for professional growth.

Benefits

Flexible Work Schedule

Opportunities for Growth & Advancement

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• 3-5 years of experience in a leadership position.
• Class Driver’s License is required.
• Strong leadership skills and professionalism.

Responsibilities

• Develop and coordinate implementation strategies for security programs.
• Maintain relationships with clients and develop Paladin’s business.
• Ensure thorough site training and employee orientation programs.

Skills

Leadership

Interpersonal Communication

Organizational Skills

Report Writing

Microsoft Office Proficiency

Education

High School Diploma/GED

Post secondary education in law enforcement

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position Summary:

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care contracts in Halifax, Nova Scotia. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin’s contracts
• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset
• Class Driver’s License is required
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations
• Legally authorized to work in Canada
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Responds to communications from clients or staff in a timely manner.

Why Choose Paladin

• Benefits & Other Perks
• Flexible Work Schedule
• Opportunities for Growth & Advancement

Education Requirements (All)

High School Diploma/GED
Post secondary education in law enforcement from a recognized institution or equivalent experience

Certification Requirements (All)

Standard First Aid, CPR Level C
Valid Class 5 License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation

This job reports to the Branch Manager

This is a Full-Time position

Travel is required occasionally