Client Service Manager - IT Consulting

Newlands Group; Mississauga; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading firm in the IT consulting sector is seeking a Client Service Manager to enhance client relationships and ensure high-quality service delivery. This role involves managing a portfolio of enterprise clients, addressing their needs, and contributing to long-term partnerships. Ideal candidates will have over 5 years of experience in account management and a strong grasp of IT services and cloud technologies.

Qualifications

• 5+ years of experience in client service or account management within IT.
• Proven ability to manage multiple client accounts.
• Strong understanding of IT services and cloud technologies.

Responsibilities

• Act as the main liaison between clients and internal teams.
• Monitor service delivery performance and ensure SLAs are met.
• Identify upsell and cross-sell opportunities.

Skills

Client service

Account management

Communication

Problem-solving

Interpersonal skills

Education

PMP certification

ITIL certification

Job description

Job Title: Client Service Manager IT Sector
Location: Mississauga, ON
Industry: Information Technology / Consulting
Job Type: Full-Time, Permanent

About the Client

Our client is a rapidly growing firm known for delivering cutting-edge solutions to enterprise clients across North America. With a focus on digital transformation, managed services, and cloud technologies, they are seeking a Client Service Manager to join their team and strengthen relationships with key accounts.

About the Role

As a Client Service Manager, you will be the primary point of contact for a portfolio of enterprise clients, ensuring the delivery of high-quality IT solutions and services. You'll work closely with internal technical teams and external stakeholders to ensure projects are delivered on time, on budget, and to client expectations. This is a critical role focused on client satisfaction, retention, and long-term partnership development.

Key Responsibilities

• Act as the main liaison between clients and internal delivery teams

• Build and maintain strong relationships with client stakeholders

• Monitor service delivery performance, ensuring SLAs and KPIs are met

• Identify upsell and cross-sell opportunities in collaboration with account executives

• Address and resolve client issues efficiently and professionally

• Lead regular business reviews and status meetings with clients

• Contribute to process improvement and client onboarding initiatives

• Maintain accurate documentation and reporting on client activities

Qualifications

• 5+ years of experience in client service or account management within the IT or consulting sector

• Proven ability to manage multiple client accounts and priorities

• Strong understanding of IT services, software development, and/or cloud technologies

• Exceptional communication, problem-solving, and interpersonal skills

• Experience working in a consulting or managed services environment is an asset

• PMP, ITIL, or other relevant certifications are a plus