Client Service Manager (2025-0095)

Carewest Innovative Healthcare; Calgary; On-site; Full time

Job summary

Join Carewest Innovative Healthcare as a Client Service Manager, where you will lead the operational and clinical aspects of Seniors Long Term Care Programs. With a focus on high-quality care, you will drive positive change and ensure compliance with healthcare regulations in a supportive environment. This is a rewarding opportunity to make a significant impact in the lives of clients while fostering team engagement and innovation.

Qualifications

• Minimum 5 years of leadership experience in continuing care.
• Current registration with health professional licensing body.
• Strong understanding of healthcare regulations.

Responsibilities

• Provide operational and clinical leadership for Seniors Long Term Care Programs.
• Ensure compliance with regulatory requirements and quality improvement initiatives.
• Oversee talent acquisition, employee development, and performance evaluations.

Skills

Change Management

Team Leadership

Employee Engagement

Education

Bachelor’s degree in a health-related discipline

Job description

Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

Position Details

Position Status: Regular Full Time Location: Colonel Belcher, Complex Continuing Care (2nd Floor) Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0800-1615 Union: Non Union Management Rate of Pay: $59.02 - $65.13PCN: CBCSM06

Date Competition Closes: June 04, 2025

The Opportunity

Position Summary:

Reporting to Director of Operations, the Client Service Manager (CSM) is responsible for the overall operational and clinical leadership of Seniors Long Term Care Programs, ensuring high-quality, resident-centered care in alignment with Carewest’s strategic priorities. This role provides oversight of day-to-day operations, resource management, quality improvement initiatives, and interdisciplinary team performance to enhance service delivery and client outcomes. The CSM is accountable for driving positive change, staff engagement, and operational efficiencies while ensuring compliance with regulatory standards.

Key Responsibilities:

•Provide strategic and operational leadership to ensure the delivery of high-quality, evidence-based care to seniors.

•Lead change management initiatives to enhance service delivery, workforce engagement, and system efficiency.

•Lead interdisciplinary team alignment, ensuring all members work to their full scope of practice while adhering to best practices and organizational objectives.

•Develop and implement action plans related to clinical and non-clinical initiatives and audits.

•Ensure compliance with regulatory requirements, policies, and accreditation standards.

•Oversee talent acquisition, employee development and performance evaluations for the portfolio

•Optimize financial and operational resources to ensure sustainability and continuous improvement.

•Build and maintain strong relationships with internal and external stakeholders to support program development and service integration.

•Skilled in leading teams through change by promoting flexibility, fostering adaptability, and guiding others during transitions.

Qualifications:

•Bachelor’s degree in a health-related discipline required; advanced education or leadership training preferred.

•Minimum 5 years of leadership experience in continuing care or a related healthcare setting.

•Strong understanding of healthcare regulations such as Continuing Care Health Service Standards and Accommodation standards.

•Demonstrated expertise in change management, employee engagement, and team leadership in complex healthcare environments.

•Current registration with health professional licensing body.

•Demonstrate strong business acumen and be able to navigate complex situations to contribute to Carewest’s goals and objectives

•Strong judgment to make timely, informed, and effective decisions, especially in high-pressure situations

This role is ideal for a proven healthcare leader with the ability to drive innovation, foster a positive workplace culture, and navigate the complexities of the continuing care sector. If you are a results-driven leader with a passion for enhancing care delivery, we invite you to apply.

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, FOIP and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.