Client Service Coordinator

Bayshore HealthCare; Southwestern Ontario; On-site; CAD 42,000 - 58,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Professional development

Competitive salary

Job summary

Bayshore HealthCare is seeking a Client Service Coordinator for Bayshore Home Care Solutions, Kitchener Government Branch. Schedule: Mon/Wed/Thu/Fri 7:00 AM – 3:00 PM (On call evenings and weekends as needed).

Permanent, Casual and In-office position. You will communicate with patients, families, staff and funders; process referrals in the EMR (Procura); review needs with Supervisors and patients; assign care providers by client needs and location; coordinate service delivery and keep all

Qualifications

• Minimum two years related customer service experience, preferably in healthcare.
• Experience with EMR systems (Procura) is preferred.
• Strong communication skills, both written and verbal, in English.
• Proven organizational and teamwork abilities with multitasking capability.

Responsibilities

• Communicate professionally with patients, families, staff, and funders.
• Process funder referrals and updates in the EMR (Procura).
• Review service needs with Supervisors, field staff and patients.
• Schedule care providers based on client needs and location.
• Coordinate caregiver assignments and service delivery.
• Notify patients and staff of initial and ongoing schedules.
• Optimize staff schedules to meet availability and client needs.
• Document accurate records in the EMR.
• Resolve patient concerns promptly and escalate as needed.

Skills

Customer service

Communication

Scheduling software

Organization

Teamwork

Problem solving

English proficiency

French (asset)

Education

Secondary School Diploma

Medical Terminology certificate

Office Administration certificate

Tools

Procura EMR

Alayacare

Job description

Overview

Client Service Coordinator – Bayshore Home Care Solutions, Kitchener Government Branch. Schedule: Mon/Wed/Thu/Fri 7:00 AM – 3:00 PM (On call evenings and weekends as needed). Permanent, Casual and In-office position.

Primary Responsibilities

• Communicate: Professionally engage with patients, families, staff, and funder organizations.
• Process: Quickly handle funder referrals and updates in the EMR (Procura).
• Review: Collaborate with Supervisors, field employees and patients to assess service needs.
• Schedule: Assign care providers based on client needs, geographic area, staff skill-set and availability.
• Coordinate: Ensure consistent caregiver assignments and service delivery.
• Notify: Keep patients and staff informed of initial and ongoing schedules.
• Utilize: Optimize staff schedules to meet availability and client care needs.
• Document: Maintain accurate records in the EMR.
• Resolve: Address patient concerns promptly and follow escalation pathways.

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families.
• Competitive Salary: Earn a wage commensurate with experience.
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family.
• Paid Time Off: Competitive leave time to ensure work-life balance.
• Retirement Plan: Employer-contributed retirement savings plan.
• Supportive Team: Be part of a collaborative and supportive team environment.
• Growth: Opportunities for professional development and career growth.

Education

• Secondary School Diploma.
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities

• A minimum of two years related customer service experience, preferably in healthcare.
• Prior experience with Alayacare is a strong advantage.
• Proven customer service skills, preferably in healthcare or other high-paced environment.
• Strong ability to communicate effectively, both written and oral, in English.
• Ability to handle issues and problem solve with tact and diplomacy.
• Excellent computer skills (Windows, Microsoft Office, internet, EMR).
• Ability to prioritize and handle multiple demands in a fast-paced environment.
• Proven organizational and teamwork skills; able to work independently and prioritize workload.
• Positive work and attendance performance essential.
• Strong interpersonal skills including ability to build rapport and connections.
• Advanced competency in keyboarding and scheduling software with a willingness to learn.
• French language proficiency is considered an asset and is a requirement for all Quebec locations.

Equity, Inclusion, and Workplace

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. All offers are aligned with internal equity and external market competitiveness. We are dedicated to creating a high-quality and safe environment for our team members and the clients and patients we serve. Depending on provincial regulations and the role, new hires may be required to provide proof of vaccination for certain illnesses. Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We strive to foster an inclusive and accessible workplace and comply with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment process, candidates are encouraged to share any accommodation needs they may have.