Client Service Consultant - Part Time

Randstad Canada; Mississauga; Remote; CAD 100,000 - 125,000; Part time

Job summary

A prominent recruitment firm is looking for a Client Service Consultant to assist members remotely after on-site training in Mississauga. The ideal candidate will have call center experience and excel in communication, managing member inquiries efficiently. This part-time role offers a flexible schedule with no evenings or weekends, providing a chance for job stability and growth within a collaborative culture.

Benefits

Competitive hourly rate of $18.90

Opportunity for contract extension

On-site training provided

Qualifications

• 1+ year of call center experience, handling 60+ calls per day.
• Ability to work in a dynamic fast-paced environment.
• Reliable WI-FI connection and private home office space.

Responsibilities

• Handle all inbound registration and inquiries from Members.
• Manage certifications and various member inquiries over the phone.
• Maintain member information efficiently in the system.

Skills

Excellent oral communication skills

Excellent written communication skills

Strong typing/keyboarding abilities

Multitasking

Dynamic fast-paced environment adaptation

Job description

Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? Do you have a home office space with strong WIFI?
If yes, then we have a very exciting opportunity for you!

We are looking for a personable Client Service Consultant to work on a contract basis for our client, a well-known Educational and Regulatory Government Association for Ontario.

Position: Client Service Consultant - Part Time
Duration: 6-month contract with the possibility of extension or permanency
Start Date: August 18th
Availability: Monday to Friday 10am - 3pm
Training: Onsite in Mississauga by Square One. 18th - 20th 9am -5 pm
Location: Remote after training
Industry: Service


Advantages
- Remote work opportunity!
- On-site training for 3 days in Mississauga
- $18.90/hourly, paid weekly
- Equipment provided
- Monday to Friday - 10am to 3pm
- No evenings or weekends!
- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in its employees
- Opportunity for contract extension or permanency

Responsibilities
- Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
- Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc
- Maintaining/logging member information on the system in an efficient and timely manner
- Ability to multitask between calls and system handling
- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.


Qualifications
- 1+ year of call center experience, 60+ calls per day, 10+ emails per day
- Excellent oral and written communication skills
- Ability to work in a dynamic fast-paced environment
- Strong typing/keyboarding abilities
- Have access to a reliable WI-FI connection with minimum requirement download and upload speeds -
25 MBPS for both
- Must have a private, designated home office space (free from distraction and noise)
- Ability to attend infrequent onsite training days with the team in Mississauga

Summary
If you're a skilled customer service professional with call center experience and eager to make a difference we want to hear from you. Apply now!

1) Apply Online
2) Send a copy of your resume to [e-mail] and mention "Client Service Representative - Part Time"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.