Client service consultant

Co-operators; Warwick; Hybrid; CAD 43,550 - 72,583; Full time

Benefits offered by this job

Training and development

Flexible work options

Paid time off

Health & dental benefits

Volunteer days

Pension plan

Job summary

CGIC is seeking a Client Service Consultant in Quebec to attract new business, meet sales targets, and deliver top-tier client care across auto and property insurance.

Located in Laval, Kirkland, Beauport, Saint-Eustache, Gatineau, Caplan, or Warwick, you will support agency and call-center operations and participate in the PRÊT program to obtain your P&C licence.

Qualifications

• At least one year of office experience.
• Post-secondary education coursework.
• Knowledge of underwriting practices and home/auto insurance products.

Responsibilities

• Sell auto and property insurance by identifying client needs and generating sales opportunities.
• Provide quotes within binding authority levels and upsell/cross-sell other products.
• Achieve individual sales, quality, and productivity targets and maintain client retention.
• Deliver exceptional client service by addressing inquiries and resolving complaints.
• Support non-French speaking clients with English proficiency as needed.

Skills

Office experience

Underwriting knowledge

Insurance products knowledge

French language skills

Education

Some post-secondary education

Personal Lines Damage Insurance Licence (AMF)

Job description

Company: CGIC

Department: Retail Sales

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: French is required; English is an asset.

Additional Information: This role is currently vacant.

The Opportunity

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society. Our team is essential in delivering on this strategy. We prioritize our people with a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with colleagues who care passionately about you, our clients, and our communities.

Role Overview

As a Client Service Consultant located in any of CGIC’s Quebec locations (Laval, Kirkland, Beauport, Saint‑Eustache, Gatineau, Caplan, or Warwick), you will consistently attract new business, meet or exceed sales targets, and provide excellent client care. You will support and develop agency and call‑center operations through prospecting, client contacts, and sales activities focused on auto and property insurance.

The PRÊT Program

Co‑operators is launching a virtual training class in collaboration with Cégep de Lanaudière, starting October 2026. Upon completion you will obtain your personal property and casualty insurance licence through the PRÊT program.

• 450 hours of training in personal property and casualty insurance
• A work‑study balance
• Minimum admission requirement: Secondary 5

How You Will Create Impact

• Sell auto and property insurance to clients by identifying needs, proactively building a network that cultivates sales opportunities, and responding to cross‑channel leads in a timely fashion.
• Apply underwriting guidelines within the current binding authority levels, provide quotes, and upsell or cross‑sell other product lines via referrals.
• Contribute to overall sales growth by achieving individual sales, quality, and productivity goals.
• Provide exceptional client service by responding to inquiries, resolving complaints, and escalating matters appropriately.
• Maintain client retention by supporting referrals and communicating effectively with clients who inquire about cancellation.
• Support primarily non‑French speaking clients inside or outside Quebec, requiring regular English proficiency. These duties are not assignable to adjacent team members.

To Join Our Team

• At least one year of experience in an office environment.
• Some post‑secondary education.
• Knowledge of underwriting practices and home and auto insurance products.
• Possession of the Personal Lines Damage Insurance Licence from the Autorité des marchés financiers du Québec (AMF).
• Proficiency in French essential for primary duties. English skills are an asset.

How You Will Succeed

• Influence change and commit to continuous improvement to exceed client expectations.
• Leverage critical thinking to identify problems and propose proactive solutions.
• Communicate effectively, conveying messages clearly.
• Participate as an effective team player, sharing knowledge to support peers.

Other Information

• Subject to a background check as a condition of employment.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off.
• Holistic well‑being approach, including physical and mental health programs.
• Paid volunteer days.
• Competitive salary and incentive programs, plus a total rewards package: group retirement savings, pension, and benefits such as health, dental, disability, and life coverage; mental health support; employee assistance program.

Salary

Annual base salary: $43,550.00 to $72,583.00 CAD.

Salary placement: The salary amount for the successful candidate is determined by Co‑operators in its discretion and will vary depending on local market conditions, geography, and relevant job‑related factors.

Incentive/Variable pay: Employees may also participate in incentive programs and earn additional compensation tied to individual and/or business performance or other metrics.