Client Service & Compliance Specialist

The Government of Nova Scotia; Halifax; Hybrid; CAD 45,000 - 47,000; Full time

Benefits offered by this job

Performance Bonus

Health Benefits

Job summary

Scotiabank in Halifax is seeking a Client Service Associate to provide administrative and operational support to Financial Consultants and Portfolio Managers, in-office and virtually, to maintain high standards of service for MD clients.

You will coordinate client meetings, process documentation, respond to inquiries, and collaborate across bank lines to leverage relationships while ensuring regulatory compliance and accurate record keeping.

Qualifications

• Commitment to an exceptional client experience and clear understanding of client perspective
• Sense of urgency and ability to prioritise urgent client requests
• Flexibility to work independently and within a team
• Adaptability to changing priorities in a fast-paced environment
• Dedication to organizational efficiency with strong attention to detail and follow-through
• College diploma or university degree in business, commerce or equivalent
• Demonstrated knowledge of financial services industry and related products and rules
• Approval as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO)
• Proficiency with Microsoft Office Suite
• Working knowledge of CRM2

Responsibilities

• Provide administrative and operational support to Financial Consultants and Portfolio Managers for MD clients
• Respond to inquiries from current and prospective clients about MD products and services
• Prepare and process client documentation and input transaction requests
• Maintain follow-up system for inquiries, complaints and problem resolution
• Schedule and coordinate on-site and virtual client meetings, including reminders and timely responses
• Ensure compliance with regulatory requirements and accurate documentation for new accounts and trades

Skills

Client service

Sales support

Time management

Attention to detail

Communication

Adaptability

Urgency

Teamwork

Problem solving

Education

College diploma or university degree in business, commerce or equivalent

Tools

Microsoft Office Suite

CRM2

CRM system

Job description

Scotiabank in Halifax is seeking a Client Service Associate to provide administrative and operational support to Financial Consultants and Portfolio Managers, in-office and virtually, to maintain high standards of service for MD clients.

You will coordinate client meetings, process documentation, respond to inquiries, and collaborate across bank lines to leverage relationships while ensuring regulatory compliance and accurate record keeping.