client service clerk

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Private sector

Tasks

• Advise clients on how to prevent pest infestation
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Consult with clients after sale to provide ongoing support
• Provide estimate of costs

Computer and Technology Knowledge

• MS Excel
• MS Outlook
• MS Word
• MS PowerPoint
• MS Office

Transportation/Travel Information

• Own transportation

Work Conditions and Physical Capabilities

• Fast-paced environment

Personal Suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner