client service clerk

Government of Canada; Gimli; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a motivated individual to enhance communication strategies and improve service awareness. This role involves developing and implementing effective communication programs, producing informational materials, and addressing customer inquiries. The ideal candidate will have a strong focus on client service and attention to detail, ensuring that all communications are clear and effective. This is a fantastic opportunity to contribute to community engagement and service delivery in a supportive environment. If you are passionate about communication and client relations, this position is perfect for you.

Benefits

Dental plan

Health care plan

Paramedical services coverage

Vision care benefits

Group insurance benefits

Life insurance

Pension plan

Tax-Free Savings Account (TFSA)

Qualifications

• 1-2 years of experience in communication roles.
• Strong focus on client service and communication strategies.

Responsibilities

• Develop and implement communication strategies and programs.
• Produce materials to raise awareness of services available.
• Address customer inquiries and complaints effectively.

Skills

Communication Strategies

Client Focus

Attention to Detail

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Develop communication strategies
• Implement communication strategies and programs
• Produce informational materials to increase awareness of services available
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Prepare and/or deliver educational, publicity and information programs, materials and sessions
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Explain procedures, risks and benefits to clients

Additional information Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Hand-eye co-ordination
• Standing for extended periods
• Walking
• Ability to work independently

Personal suitability

• Client focus

Benefits Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Tax-Free Savings Account (TFSA)