Client Service Associate, Employee Benefits

Arthur J. Gallagher & Co. (AJG); Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming workplaces across industries. As a Client Service Associate, you will play a vital role in supporting clients with their benefits needs, ensuring they receive top-notch service and guidance. Your responsibilities will include maintaining strong relationships with clients and insurance providers, assisting with inquiries, and providing industry insights. This role offers a unique opportunity to contribute to a positive work environment while developing your skills in a dynamic and supportive team. If you're passionate about making a difference and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Employee assistance programs

Discounted gym membership

Flexible work arrangements

Paid sick days

Employee referral bonus program

Qualifications

• Post-secondary graduate or 1 year of experience required.
• Knowledge of employee benefit plans is an asset.

Responsibilities

• Provide administrative support to the Groups Benefits Team.
• Assist clients with inquiries and maintain client information.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Detail-oriented

Education

Post-secondary education

GBA or CEBS certification

Tools

Microsoft Office Tools

CRM systems

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a Client Service Associate to provide administrative support to our Groups Benefits Team. You’ll help our clients - employers of all sizes, across all industries, to build workplaces that work better.

This position can be based out of Gallagher's Group Benefits office locations based in Toronto, Barrie or Sudbury.

How you'll make an impact

• Build and maintain excellent rapport with our clients and insurance providers
• Assist clients with their day to day needs which can include escalated claim inquiries from plan administrators and owners (life, disability, critical illness, health, dental, travel, etc.), supporting their benefit plan eligibility maintenance, performing data entry as the need arises and sharing best practices
• Follow up with insurance providers for timely completion of service requests
• Provide relevant industry information to clients and prepare employer and employee communication memos
• Host virtual demonstrations of Gallagher systems which support clients’ administrative needs
• Process ad hoc adjustments to monthly invoices as required and perform peer review processes on large amounts of data
• Maintain client information (CRM, client files)
• Research and participate in webinars to build and maintain group benefit knowledge
• Engage other team members including the Benefits Consultant as complex client situations arise
• Answer telephone inquiries and respond promptly and professionally to email
• Exercise the utmost confidentiality in receiving information from clients
• Collaborate with client service colleagues throughout our branch to continuously improve our client service deliverables
• Complete ad hoc projects and duties as required

About you

• Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of proven experience
• Excellent verbal and written communication skills
• Knowledge and experience with employee benefit plans will be considered an asset
• Strong customer service and interpersonal skills
• Well-developed problem-solving skills
• Detail-oriented
• Ability to work in a fast-paced professional environment
• Proficiency in Microsoft Office Tools
• Familiarity with CRM systems and standard processes (not required but an asset)
• Bilingual (English/French) considered a strongly regarded asset
• GBA or CEBS certification considered an asset

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.