Client Service Associate (CSA) - Planning & Scheduling (RPT 0.6)

VON Canada; Toronto; Hybrid; CAD 35,000 - 55,000; Part time

Job summary

Join a forward-thinking organization dedicated to making a difference in the community. As a Client Service Associate, you'll play a crucial role in planning and scheduling client visits, ensuring quality care delivery. This position offers a unique blend of office and remote work, allowing you to thrive in a fast-paced environment while supporting a dedicated team. With opportunities for professional growth and a commitment to employee well-being, this role is perfect for those who are tech-savvy and customer-oriented. Make an impact in the health care sector with a team that values your contributions!

Benefits

Competitive Salaries

Health and Dental Benefits

Employee Assistance Program

Defined Benefit Pension Plan

Skill Development Opportunities

Qualifications

• University/College education preferred, High School Diploma required.
• Experience in a logistics or scheduling environment is an asset.
• Previous customer service experience in a contact center environment is considered an asset.

Responsibilities

• Assign client visits to nurses and home support workers.
• Process client referrals and respond to inquiries.
• Ensure sufficient staffing levels and quality client care.

Skills

Customer Service

Problem Solving

Scheduling

Geographical Knowledge

Attention to Detail

Education

High School Diploma

Office Administration Certificate

Medical Terminology Certificate

Tools

MS Office

Scheduling Software (Procura)

Database Management

Job description

Client Service Associate (CSA) - Planning & Scheduling (RPT 0.6)

Requisition Details :

Employment Status: Permanent, Part Time (0.6 FTE)
Program Name: Visiting Nursing
Number of Hours Bi-Weekly: 45
Work Schedule: Days, Evenings, Weekends
Union/Bargaining Unit: CUPE
On-Call: No
Hybrid Remote: Monday to Friday work in the office. Saturday, Sunday, and Holidays work remotely


Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us:

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you’ll do:

• Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
• Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
• Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
• Support clients, nurses, and home support workers to ensure delivery of quality care
• Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
• Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
• Other duties/tasks as assigned by manager

What we offer you:

• Competitive salaries and vacation time
• Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
• Defined Benefit Pension Plan with company contribution for eligible employees
• Opportunities for skill development, eLearning, and career advancement
• Experience with new health care technology such as CellTrak and Procura
• Be part of a health care team that provides support to people in your community and frontline workers

What you need:

• University/College education preferred, High School Diploma required
• Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
• Proficiency with MS Office programs, Outlook, faxing software, and database management
• Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
• Experience in a health care environment is an asset
• Previous customer service experience in a contact center environment is considered an asset
• Experience in a unionized environment is considered an asset
• A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you require accessibility support, please visit our website at http://www.von.ca/en/accessibility for further details.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

About the company

VON (Victorian Order of Nurses) is Canada's largest, national, not-for-profit, charitable home and community care organization. Support us today! www.GiveToVON.ca