Client Service Associate (CSA) - Planning & Scheduling (CSJ) - Temporary, Part-time 0.9

VON Canada; Halifax; On-site; CAD 35,000 - 45,000; Part time

Job summary

A non-profit organization is looking for a Client Service Associate (CSA) to handle planning and scheduling. This part-time position requires tech-savviness and strong customer service skills. Candidates should have a High School Diploma, and experience in scheduling and customer service is a plus. Join to make a difference in community health care through effective client service.

Benefits

Competitive salaries

Tiered Benefits (health, dental)

Defined Benefit Pension Plan

Qualifications

• Must have a valid Social Insurance Number to work in Canada.
• Experience in a logistics or scheduling environment is an asset.
• Previous customer service experience in a contact center is considered an asset.

Responsibilities

• Assign client visits to nurses and home support workers.
• Process client referrals and respond to inquiries.
• Ensure daily staffing levels are sufficient.

Skills

Customer service orientation

Problem-solving

Tech-savviness

Education

High School Diploma

University/College education preferred

Tools

MS Office

Scheduling software (e.g., Procura)

Job description

Client Service Associate (CSA) - Planning & Scheduling (CSJ) - Temporary, Part-time 0.9

Client Service Associate (CSA) - Planning & Scheduling (CSJ) - Temporary, Part-time 0.9

2 days ago Be among the first 25 applicants

Canada Summer Jobs (CSJ) is a program under the Youth Employment and Skills Strategy (YESS), which aims to provide quality summer employment opportunities for youth to develop skills and gain paid work experience to successfully transition into the labour market.

To be eligible, youth must :

• be between 15 and 30 years of age at the beginning of the employment period
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment, and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations

Requisition Details :

Employment Status : Temporary, Part-time (0.9 FTE)

Program Name : Canada Summer Jobs Student

Work Schedule : Days

Number of Hours Bi-Weekly : 70

Anticipated End Date : September 2025

On Call : No

Existing Vacancy : Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us :

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you’ll do :

Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures

Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties

Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs

Support clients, nurses, and home support workers to ensure delivery of quality care

Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines

Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties

Other duties / tasks as assigned by manager

What we offer you :

Competitive salaries and vacation time

Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees

Defined Benefit Pension Plan with company contribution for eligible employees

Comprehensive orientation program

Opportunities for skill development, eLearning, and career advancement

Experience with new health care technology such as CellTrak and Procura

Be part of a health care team that provides support to people in your community and frontline workers

What you need :

University / College education preferred, High School Diploma required

Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset

Proficiency with MS Office programs, Outlook, faxing software, and database management

Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset

Experience in a health care environment is an asset

Previous customer service experience in a contact center environment is considered an asset

Experience in a unionized environment is considered an asset

A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment

The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands : This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Other commonly searched for terms : Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

Wellness and Fitness Services, Hospitals and Health Care, and Non-profit Organizations

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