Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.6

CareerArc; Northwestern Ontario; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dedicated team as a Client Service Associate in a part-time role that offers a meaningful impact on community health. This position involves planning and scheduling client visits, ensuring quality care delivery, and supporting a collaborative environment. With a focus on client needs and efficient service, you will thrive in a dynamic setting where your contributions directly enhance the lives of individuals in your community. The organization values its employees, offering competitive salaries, benefits, and opportunities for professional growth. If you are detail-oriented and passionate about making a difference, this role is perfect for you.

Benefits

Competitive Salaries

Paid Vacation

Health and Dental Benefits

Defined Benefit Pension Plan

Comprehensive Orientation Program

Skill Development Opportunities

Employee Assistance Program

Qualifications

• High School Diploma required, with preference for University/College education.
• Experience in scheduling and logistics is essential.

Responsibilities

• Assign client visits and manage scheduling for nurses and home support workers.
• Process client referrals and respond to inquiries in a fast-paced environment.

Skills

Customer Service

Scheduling

Office Administration

Communication

Attention to Detail

Education

High School Diploma

University/College Education

Office Administration Certificate

Medical Terminology Certificate

Tools

MS Office

Procura

Database Management Software

Job description

Title: Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.6

Description:

Requisition Details:
Employment Status: Permanent, Part Time (0.6 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 45
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR-TB
On Call: No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

About us:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people's lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

What we offer you:

1. Competitive salaries with evening and weekend shift premiums
2. 2 weeks paid vacation for full-time employees (prorated for part-time employees)
3. Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
4. Defined Benefit Pension Plan with company contribution for eligible employees
5. Comprehensive orientation program
6. Opportunities for skill development, eLearning, and career advancement
7. Experience with new health care technology such as CellTrak and Procura
8. Be part of a health care team that provides support to people in your community and frontline workers

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts with an evening and weekend rotation.

What you'll do:

1. Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
2. Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties
3. Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
4. Support clients, nurses, and home support workers to ensure delivery of quality care
5. Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
6. Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties
7. Other duties/tasks as assigned by manager

What you need:

1. University/College education preferred, High School Diploma required
2. Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
3. Proficiency with MS Office programs, Outlook, faxing software, and database management
4. Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
5. Experience in a health care environment is an asset
6. Previous customer service experience in a contact center environment is considered an asset
7. Experience in a unionized environment is considered an asset
8. A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
9. The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands:
This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants):
If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.