Client Service Associate (CSA) - Planning and Scheduling - Full-time

VON Canada; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join VON Canada as a Scheduling Clerk in Home Support, where you'll play a pivotal role in assigning client visits and coordinating care effectively. This full-time position offers competitive salaries, comprehensive benefits, and opportunities for personal and professional growth within a dynamic healthcare environment. Ideal candidates will have a strong customer service focus and the ability to thrive in a fast-paced setting, ensuring quality care for clients in the community.

Benefits

Competitive salaries and vacation time

Tiered benefits including health and dental

Defined Benefit Pension Plan

Comprehensive orientation program

Opportunities for skill development

Qualifications

• High School Diploma required; University/College education preferred.
• Proficiency in MS Office and experience in scheduling environments are essential.
• Current Criminal Records Check required at employment start.

Responsibilities

• Assign client visits and perform administrative duties.
• Collaborate with team for adequate staffing and quality client care.
• Maintain confidentiality of sensitive information.

Skills

Customer service

Problem-solving

Staffing coordination

Communication

Confidentiality maintenance

Education

High School Diploma

Office Administration or Medical Terminology Certificate

Tools

MS Office

Database management software

Procura

Job description

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)

Program Name: Home Support

Number of Hours Bi-Weekly: 75

Work Schedule: Days, Evenings, Weekends

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Looking for a career in health care that provides you with an opportunity to make a difference in your community? If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us: VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is dedicated to making a difference in people's lives. Working at VON is more than just a job; it is a career that impacts how Canadians live. Our Client Service Team operates 365 days per year with consistent schedules, including day shifts and an evening and weekend rotation.

What you'll do:

• Assign client visits to nurses and home support workers based on local geography, client needs, and continuity of care, following collective agreement guidelines and established planning procedures.
• Receive and process client referrals and updates, respond to inquiries from clients, doctors, and service providers, handle scheduling changes, and perform administrative duties.
• Collaborate with team members and management to ensure adequate staffing levels and quality client care, and forecast weekly staffing needs.
• Support clients, nurses, and home support workers to ensure the delivery of quality care.
• Work efficiently in a fast-paced environment with changing priorities, meeting daily and weekly scheduling deadlines.
• Maintain confidentiality of all sensitive information related to clients, colleagues, and operations.
• Perform other duties as assigned by the manager.

What we offer you:

• Competitive salaries and vacation time
• Tiered benefits including health, dental, LTD, and an Employee Assistance Program
• Defined Benefit Pension Plan with company contributions for eligible employees
• Comprehensive orientation program
• Opportunities for skill development, eLearning, and career advancement
• Experience with health care technology such as CellTrak and Procura
• Be part of a healthcare team supporting community members and frontline workers

What you need:

• University/College education preferred; High School Diploma required
• Office Administration or Medical Terminology Certificate, or equivalent experience is an asset
• Proficiency in MS Office, Outlook, faxing software, and database management
• Experience in logistics or scheduling environments; familiarity with Procura is an asset
• Experience in healthcare settings is an asset
• Customer service experience in a contact center is an asset
• Experience in a unionized environment is an asset
• Current satisfactory Criminal Records Check required at employment start
• Use of Personal Protective Equipment (PPE) may be required

Working conditions involve a detail-oriented approach in a dynamic environment, with physical activities such as lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, and climbing stairs. Tasks may require fine motor skills.

Other commonly searched terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler