Client Service Associate (CSA) - Planning and Scheduling - Full-time

VON Canada; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Service Associate to join their dynamic planning and scheduling team. This role involves coordinating client visits, managing schedules, and ensuring quality care delivery. With a focus on customer service and problem-solving, the position offers opportunities for skill development and career growth. The organization prides itself on making a difference in people's lives, providing comprehensive benefits, and fostering a supportive work environment. If you are tech-savvy and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Competitive Salary

Health Benefits

Dental Benefits

Defined Benefit Pension Plan

Comprehensive Orientation

Opportunities for Skill Development

Qualifications

• High School Diploma required; University/College education preferred.
• Experience in logistics or scheduling is an asset.

Responsibilities

• Assign client visits to nurses and support workers based on needs.
• Manage daily activities like processing referrals and scheduling.
• Collaborate with team members to ensure quality care delivery.

Skills

Customer Service

Problem Solving

Logistics or Scheduling

Database Management

MS Office Proficiency

Education

High School Diploma

University/College Education

Office Administration Certificate

Medical Terminology Certificate

Tools

CellTrak

Procura

MS Outlook

Job description

Client Service Associate (CSA) - Planning and Scheduling - Full-time

Join to apply for the Client Service Associate (CSA) - Planning and Scheduling - Full-time role at VON Canada

Requisition Details

• Employment Status: Regular, Full-time (1.0 FTE)
• Program Name: Visiting Nursing
• Hours Bi-Weekly: 75
• Work Schedule: Days with evening and weekend rotation (7-3pm / 10-6pm / 2-10pm; rotating every second weekend)
• Union/Bargaining Unit: NSGEU
• On Call: No
• Vacancy: Yes, currently hiring for an existing vacancy

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, consider a career in planning and scheduling with us. Join our Client Service Team today!

About us

VON provides home and community care to over 10,000 people daily in Ontario and Nova Scotia. As a registered charity and nonprofit, we focus on making a difference in people's lives. Working at VON is more than just a job; it’s a career impacting how Canadians live.

Our Client Service Team operates 365 days a year with consistent schedules, including day shifts and rotations involving evenings and weekends.

Responsibilities

• Assign client visits to nurses and support workers, considering geography, client needs, and care continuity, following collective agreement guidelines and procedures
• Manage daily activities such as processing referrals, responding to inquiries, scheduling changes, and administrative tasks
• Collaborate with team members and management to ensure adequate staffing and quality care delivery, including forecasting weekly needs
• Support clients and staff to ensure quality care
• Work efficiently in a dynamic environment with changing priorities, meeting scheduling deadlines
• Maintain confidentiality of all sensitive information
• Perform other duties as assigned

What we offer

• Competitive salary and vacation time
• Benefits including health, dental, LTD, and Employee Assistance Program
• Defined Benefit Pension Plan with employer contributions
• Comprehensive orientation and opportunities for skill development and career growth
• Experience with health technology like CellTrak and Procura

Requirements

• High School Diploma required; University/College education preferred
• Office Administration or Medical Terminology certificates are assets
• Proficiency in MS Office, Outlook, and database management
• Experience in logistics or scheduling, familiarity with Procura or healthcare environment is an asset
• Customer service experience, union experience are assets
• Criminal Records Check required at start

This role involves physical activity, including lifting, bending, reaching, and walking, with a need for good body mechanics.

Note for current employees: If applying within a unionized environment, the posting may remain open beyond the deadline depending on applicant volume. Subsequent openings are treated as separate postings for seniority considerations.