Client Service Administrator (Part-time)

Sterling Brokers; Canada; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading company in the Group Benefits and Retirement sector is seeking a part-time Client Service Administrator to support client services and retention efforts. This remote role is ideal for someone with experience in the Group Benefits Industry and demonstrated skills in client relations and detail-oriented tasks. Join a rapidly growing team that values remote work while making impactful contributions.

Benefits

Career progression opportunities

Work within a small motivated team

Qualifications

• 2+ years in the Group Benefits Industry.
• Experience in Account Management or Client Services.
• LLQP, GBA or CEBs designations are an asset.

Responsibilities

• Maintain plan member information across various platforms.
• Support administrators in resolving client issues.
• Prepare and compare census documents in Excel.

Skills

Attention to detail

Client Services

Time management

Remote work

MS Office Suite

Bilingual: French

Tools

Excel

Salesforce

Zendesk

Monday.com

Job description

Client Service Administrator (Part-time)

About Sterling Brokers

Sterling Brokers is disrupting the Group Benefits and Retirement landscape in Canada through our innovative application, integrating with the largest insurance carriers in Canada and global HRIS platforms, to administer a streamlined solution. We are the largest independently owned and operated Third Party Administrator (TPA) and Broker in Canada, and 4th largest overall. Established in 2014, SCB is growing rapidly and looking for talented individuals to join our team.

About the role

The Client Service Administrator (CSA) plays a crucial role on the Client Services Team at Sterling Brokers. The Client Services Team is responsible for client satisfaction and retention, by providing high quality support and account management. The CSA plays a key role in supporting the Client Support Specialists by providing daily support for resolving plan member and plan administrator queries. This role requires attention to detail, experience in Excel and other online platforms, and can work successfully on a team. The role will report into the Team Lead of Client Services and will work side-by-side with our experienced team of representatives.

This role is fully remote (part-time), and we are seeking candidates who are excited about remote work and make efforts to build relationships with their team remotely.

What you'll do

Sterling is a rapidly growing and evolving business, but you can expect your day to involve the following projects and initiatives:

• Maintaining plan member information in a wide variety of online platforms inclusive of our internal system, SCBConnect, and a variety of different carrier systems.
• Supporting the benefit administrators and account managers in providing timely resolution to client issues
• Preparing and comparing census documents in Excel
• Producing policy documents (i.e. booklets, summaries)
• Attending client service team huddles and training sessions
• Attending carrier training sessions
• Developing a deep understanding of the Group Benefits industry
• Supporting claims escalations for our clients

Qualifications

• 2 + years of experience in the Group Benefits Industry (e.g. working with an insurance carrier, Third Party Administrator, in Human Resources, etc)
• 2+ years’ experience in Account Management, Client Services, or Customer Success
• LLQP, GBA or CEBs designations are an asset
• Passionate about remote work and building relationships virtually
• Experience with MS Office Suite is required (particularly Excel)
• Comfort with a wide range of web applications (e.g. Salesforce, Zendesk, Monday.com)
• Ability to prioritize tasks efficiently
• S trong time management skills with an ability to hit deadlines as required
• Prefer fast-paced environments with the ability to learn and grow
• French Bilingual fluency is an asset

Why Work for Sterling?

• Rapidly growing business with career progression opportunities
• Small team of highly motivated contributors