Client Service Administrator - Cochrane

Demant Polska; Northeastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Canada is seeking a Client Administrator in Northeastern Ontario. The role involves providing exceptional customer service, managing appointments, and supporting clinic operations. Ideal candidates will have strong organizational skills and at least 2 years of customer service experience. The company offers a competitive compensation package, generous paid time off, and ongoing training opportunities.

Benefits

Generous paid time off

RRSP Matching

Healthcare and Dental coverage

Ongoing training and development opportunities

Discounts through Perkopolis

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for clients, delivering excellent customer care.
• Manage and adjust clinician schedules, book appointments, and coordinate follow-ups.
• Process payments, track insurance claims, and manage accounts receivable.

Skills

Customer Service

Organizational Skills

Tools

Microsoft Excel

Job description

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Are you a customer service expert who enjoys making connections, solving problems, and helping more people hear better? Are you seeking to be part of a team with a 'people-first' attitude focused on client-centered care? If you are passionate about using your skills to change clients' lives, we would love to hear from you!

About Hearing Life Canada

HearingLife Canada, along with National Affiliated Partners, is the largest provider of hearing healthcare services in Canada. Working in partnership with the National Campaign for Better Hearing (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while raising awareness about hearing loss and the benefits of hearing devices.

Across Canada, HearingLife operates over 350 clinics, united by our vision : “To help more people hear better.”

How You’ll Make An Impact

As a vital team member, you’ll create a welcoming environment for clients, providing exceptional service throughout their hearing journey. You’ll build positive relationships with clients and colleagues, ensuring a smooth and enjoyable experience for every client.

• Customer Service : Serve as the first point of contact for clients, delivering excellent customer care. Greet clients, manage inbound calls and emails, and respond to inquiries professionally and warmly.
• Appointment Scheduling : Manage and adjust clinician schedules, book appointments, and coordinate follow-ups to ensure smooth clinic operations.
• Clinic Maintenance : Keep the clinic tidy and organized, ensuring supplies are stocked and the waiting area is welcoming.
• Administrative Support : Assist clinicians with maintaining client files, managing stock orders, and supporting clinic operations. Handle basic hearing aid maintenance, assist with events, and promote local initiatives.
• Accounting & Insurance : Process payments, track insurance claims, manage accounts receivable, and maintain inventory with attention to detail for smooth financial operations.

What You Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Proficiency in Microsoft Excel

What We Offer

• Competitive compensation package
• Generous paid time off, including 10 vacation days and 10 wellness days
• RRSP Matching
• Healthcare and Dental coverage for you and dependents
• Ongoing training and development opportunities
• Discounts through Perkopolis and reduced rates at GoodLife Fitness

HearingLife is committed to fostering an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected categories. If you require accommodations during the interview process, please contact our Talent Acquisition team.

About Hearing Life

HearingLife Canada, along with National Affiliated Partners, is the largest provider of hearing healthcare services in Canada. Working with the National Campaign for Better Hearing, our mission is to provide life-changing hearing care and raise awareness about hearing loss and hearing aids. We operate over 300 clinics and employ nearly 900 professionals nationwide, united by our vision : “To help more people hear better.”

Accommodation

HearingLife Canada values diversity and is committed to an inclusive workplace. If you need accommodations during the recruitment process, please specify your needs in your application.

While we appreciate all applicants, only those selected for an interview will be contacted.

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Client Administrator • Northeastern Ontario, Cochrane District, Canada