Client Service Administrator - Burnaby - 5 Month Contracrt

Demant Polska; Burnaby; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Client Service Administrator, where your customer service expertise will shine! In this role, you'll create a welcoming environment for clients, ensuring their hearing journey is smooth and enjoyable. With responsibilities ranging from appointment scheduling to administrative support, you'll play a crucial role in helping people hear better. This innovative firm offers a competitive compensation package, generous paid time off, and access to ongoing training. If you're passionate about making a difference and thrive in a people-first environment, this opportunity is perfect for you!

Benefits

Generous paid time off

RRSP Matching

Healthcare and Dental

Access to ongoing training and development

Corporate discounts

Qualifications

• 2+ years of customer service experience required.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for clients, delivering exceptional customer care.
• Manage appointment scheduling and ensure smooth clinic operations.

Skills

Customer Service

Organizational Skills

Microsoft Excel

Job description

Client Service Administrator - Burnaby - 5 Month Contract

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client-centered care? If you are passionate about utilizing your skills to change clients’ lives – then we would love to hear from you!

About Hearing Life Canada

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

How You'll Make An Impact

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, ensuring every client’s hearing journey is smooth and enjoyable.

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails, and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management, and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You Bring

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft Excel

What We Offer

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through Perkopolis and discounted rates to GoodLife Fitness

At HearingLife, we’re committed to fostering an inclusive and diverse workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process please do not hesitate to reach out to a member of our Talent Acquisition team today.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.