Client Service Administration Support (Receptionist), Jarislowsky Fraser - Montreal, QC

Scotiabank; Montreal; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Client Service Administration Support to join their Montreal team. This role involves being the face of the office, greeting clients, managing communications, and ensuring a welcoming environment. The ideal candidate will possess strong customer service skills, be proficient in Microsoft Office, and have a keen eye for detail. Join a company that values inclusivity and offers a dynamic work culture where your contributions will make a real difference. If you thrive in a fast-paced environment and are eager to support a high-performing team, this opportunity is for you!

Qualifications

• 1-3 years of experience in a receptionist or administrative role.
• Strong knowledge of Excel and Microsoft Office Suite.

Responsibilities

• Act as the main receptionist in the Montreal office.
• Manage mail, conference room reservations, and reception cleanliness.
• Provide excellent customer service and support to clients.

Skills

Microsoft Office Suite

Customer Service

Attention to Detail

Communication Skills

Proactivity

Education

DEC Cegep/College degree (Administrative degree)

Tools

Excel

Job description

Client Service Administration Support (Receptionist), Jarislowsky Fraser - Montreal, QC

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Date: Apr 24, 2025

Location: Montreal, QC, CA, H3A2R7

Company: Scotiabank

Requisition ID : 223887

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Founded in 1955, Jarislowsky, Fraser Limited is an investment management firm with almost 70 years of experience conducting fundamental research and managing assets for pension funds, foundations and endowments, corporations, and individuals in Canada and internationally — representing more than CA$58 billion in assets under management. Our history and culture are rooted in investment stewardship that is expressed through an adherence to quality investing consistent with our long- standing investment philosophy and the advancement of good governance and sustainable investing. Acting in the best interests of our clients is the cornerstone of everything we do. Headquartered in Montreal, we have offices in Toronto, Calgary, and Vancouver.

The role of receptionist is to help the Montreal team in their daily tasks and to act as a one-stop-shop for customer service. The receptionist liaises and maintains strong relationships with current and potential clients, as well as their custodians, trust companies and brokers.

Is this role right for you? In this role you will:

• Main receptionist in Montreal Office

• Works from the office 5 days a week

• Ensure reception always has someone to greet clients and answer phones

• Open reception Montreal at 8:30 am every day

• Close switchboard and lock up reception at 5 pm (end of day)

• Picking up, opening, distributing, stamping & delivering mail (courier and regular mail)

• Schedule conference room reservations for meetings

• Responsible for cleanliness/tidiness of reception, boardrooms, mailing room & kitchens

• Order and keep inventory of supplies

• File closed accounts

• Printing and binding books/reports for client meetings or other staff

• Replace the backup receptionist when necessary

• Other tasks as requested by management

Education & Experience:

• DEC Cegep/College degree (Administrative degree)

• 1-3 years of work experience in a similar role

• Investment industry experience (Brokerage, Investment Management or Trust Company) is advantageous

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Strong knowledge of Excel and experience with Microsoft Office Suite

• Innovative and eager for involvement in news projects and initiatives

• Strong customer service

• Proactive and professional when managing customer issues

• Reliable, with a good sense of judgment

• Excellent communication skills (written and spoken) in English and French

• High levels of self-motivation and self-discipline

• High-level of attention to detail and accuracy

• Punctual

“Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French as they will be required to work closely with other groups from head office who operate primarily in English, and they will serve and English-speaking clientele.

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Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. Jarislowsky, Fraser Limited (“JFL”) is a wholly-owned subsidiary of The Bank of Nova Scotia (“Scotiabank”) and operates as a distinct business division. JFL manages the portfolios of pension funds, foundations and endowments, corporations and high-net-worth individuals in Canada and internationally.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.