Client Risk Manager

PricewaterhouseCoopers; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a Client Risk Manager to manage KYC quality assurance and oversee compliance operations. The ideal candidate will have experience in KYC program implementation and strong analytical skills. This role offers a competitive compensation package and a hybrid work environment.

Benefits

Competitive compensation package

Flexible working arrangements

Inclusive benefits

Qualifications

• Experience in KYC program implementation and transformation.
• Excellent understanding of data and ability to utilize data insights.
• Proficiency in written and verbal communication.

Responsibilities

• Manage KYC Quality Assurance program and optimize processes.
• Oversee day-to-day KYC operations and ensure compliance.
• Lead delivery of KYC strategic initiatives to meet program expectations.

Skills

KYC program implementation

Data analysis

Project management

Analytical mindset

Communication skills

Education

Relevant degree in business or related field

Tools

MS Office Suite

Job description

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Manager

Job Description & Summary

In knowledge management at PwC you will focus on the organisation creation and dissemination of knowledge and information within the organisation. Your work will involve developing and implementing knowledge management strategies processes and tools to capture store and share knowledge effectively. You will collaborate with various teams to identify knowledge gaps facilitate knowledge sharing and promote industry leading practices to enhance organisational learning and decision-making.

Meaningful work youll be part of

As a Client Risk Manager youll work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to :

Manage the KYC Quality Assurance (QA) program by implementing and refining the QA framework optimizing the feedback process to improve compliance and minimize operational risk and delivering timely reports on trends and root causes to support informed business decision-making.

Oversee the day-to-day KYC operations including case allocation capacity management troubleshooting with on and offshore teams and liaising with engagement teams

Oversee and improve KYC processes drive quality and consistency ensuring compliance with regulatory requirements

Lead the end-to-end delivery of various KYC strategic initiatives and ensure quality of deliverables is in line with program expectations

Support team leadership to resolve issues which prevent effective team working especially during a time of change

Support development and delivery of large-scale transformation initiatives including deployment of new technologies and compliance requirements

Ad-hoc projects determined from time to time including the provision of general support to other KYC activities

Being part of a large cross-functional team and the opportunity of working with One Firm Risk leaders engagement teams and project teams

Contribute directly to the firm in achieving its performance goals especially regarding growth leading firm and quality

Engage in a solutions-focused cohesive and vibrant team

Experiences and skills youll use to solve

PwC Canada is committed to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Ability to collaborate and contribute as a team member leader and subject matter expert - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance clarification and feedback

Experience in KYC program implementation / transformation including KYC policies and technology implementation

Proficiency in MS Office Suite

Excellent understanding of data and able to utilize data to gain business intelligence and insights

A focus on client service with an ability to share and collaborate with others

Clear articulate and confident written and verbal communication skills

Analytical mindset with strong critical thinking abilities including judgment and problem-solving skills and a high level of accuracy and attention to detail

Project management skills

A conscientious ambitious team player with good self-management skills

Why youll love PwC

Were youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at : Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Mtis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and / or field of study not specified)

Degrees / Field of Study required :

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Writing Coaching and Feedback Communication Communications Management Conducting Research Content Audit Content Development Content Editing Content Management Contract Management Creativity Data Analysis Database Administration Data-Driven Insights Data Reporting Data Visualization Developing Policies and Guidelines Developing Presentations Digital Research Documentation Administration Electronic Document Management Systems (EDMS) 42 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada : Be a part of The New Equation.

Chez PwC Canada notre atout le plus prcieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons cur de crer une communaut quitable et inclusive de professionnels de la rsolution de problmes dans laquelle chacun se sent vraiment sa place. Nous savons que lexprience peut prendre diverses formes et pour nous donner confiance au public et rsoudre des problmes importants nest possible que si notre milieu de travail reflte la diversit de la socit dans laquelle nous vivons.

Nous tenons rpondre vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour tre parfaitement laise faites-le-nous savoir ltape de la demande demploi.

Pour en savoir plus sur linclusion et la diversit chez PwC Canada : Faites partie de La Nouvelle quation.

Required Experience :

Manager

Key Skills

Arm,Risk Management,Financial Services,Cybersecurity,COSO,PCI,Root cause Analysis,COBIT,NIST Standards,SOX,Information Security,RMF

Employment Type : Full-Time

Experience : years

Vacancy : 1