Client Risk Manager

PwC - Global; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading global services firm in Calgary is seeking a Client Risk Manager to manage KYC operations and quality assurance. You will oversee compliance and drive strategic initiatives within a collaborative and inclusive team environment. The ideal candidate will have strong problem-solving skills, experience in KYC transformation, and proficiency in data analysis. This role offers competitive compensation and supports professional development.

Benefits

Competitive compensation

Career development opportunities

Hybrid work environment

Qualifications

• Experience in KYC program implementation and transformation.
• Excellent understanding of data for business insights.
• Clear verbal and written communication skills required.

Responsibilities

• Manage the KYC Quality Assurance program and reports.
• Oversee day-to-day KYC operations and case allocations.
• Lead various KYC strategic initiatives for compliance.

Skills

Collaborative teamwork

Problem-solving

Data analysis

Project management

Communication

Attention to detail

Tools

MS Office Suite

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Manager

Job Description & Summary

In knowledge management at PwC, you will focus on the organisation, creation, and dissemination of knowledge and information within the organisation. Your work will involve developing and implementing knowledge management strategies, processes, and tools to capture, store, and share knowledge effectively. You will collaborate with various teams to identify knowledge gaps, facilitate knowledge sharing, and promote industry leading practices to enhance organisational learning and decision-making.

Meaningful work you’ll be part of
As a Client Risk Manager , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Manage the KYC Quality Assurance (QA) program by implementing and refining the QA framework, optimizing the feedback process to improve compliance and minimize operational risk, and delivering timely reports on trends and root causes to support informed business decision-making.

• Oversee the day-to-day KYC operations, including case allocation, capacity management, troubleshooting with on and offshore teams and liaising with engagement teams

• Oversee and improve KYC processes, drive quality and consistency ensuring compliance with regulatory requirements

• Lead the end-to-end delivery of various KYC strategic initiatives and ensure quality of deliverables is in line with program expectations

• Support team leadership to resolve issues which prevent effective team working, especially during a time of change

• Support development and delivery of large-scale transformation initiatives, including deployment of new technologies and compliance requirements

• Ad-hoc projects determined from time to time, including the provision of general support to other KYC activities

• Being part of a large cross-functional team, and the opportunity of working with One Firm Risk leaders, engagement teams and project teams

• Contribute directly to the firm in achieving its performance goals, especially regarding growth, leading firm and quality

• Engage in a solutions-focused, cohesive and vibrant team

Experiences and skills you’ll use to solve

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

• Ability to collaborate and contribute as a team member, leader and subject matter expert - understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; proactively seek guidance, clarification and feedback

• Experience in KYC program implementation/transformation, including KYC policies and technology implementation

• Proficiency in MS Office Suite

• Excellent understanding of data and able to utilize data to gain business intelligence and insights

• A focus on client service, with an ability to share and collaborate with others

• Clear, articulate and confident written and verbal communication skills

• Analytical mindset with strong critical thinking abilities including judgment and problem-solving skills and a high level of accuracy and attention to detail

• Project management skills

• A conscientious, ambitious team player, with good self-management skills

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Writing, Coaching and Feedback, Communication, Communications Management, Conducting Research, Content Audit, Content Development, Content Editing, Content Management, Contract Management, Creativity, Data Analysis, Database Administration, Data-Driven Insights, Data Reporting, Data Visualization, Developing Policies and Guidelines, Developing Presentations, Digital Research, Documentation Administration, Electronic Document Management Systems (EDMS) {+ 42 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in. We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process. To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation. Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons. Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.