Client Relationships, Lead, RTR

Interac; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

Interac seeks a Client Relationships Lead for the Real-Time Rail project who will manage key government client relationships. The role requires extensive experience in relationship management within the financial services domain, strategic thinking, and a consultative sales approach to drive success in a competitive marketplace. Successful candidates will foster collaboration, represent clients' interests, and participate in advisory committees while ensuring the voice of the client influences product and process enhancements.

Benefits

Education investment

Performance-driven pay

Comprehensive benefits package

Qualifications

• 10+ years of experience in sales and relationship management in financial services.
• Strong knowledge of Canadian RTR project and payment landscape.
• Advanced communication skills, both written and verbal.

Responsibilities

• Manage complex relationships and projects within government clients.
• Lead governance and management of the RTR project.
• Utilize a consultative sales approach ensuring profitable outcomes.

Skills

Relationship Management

Consultative Sales

Strategic Thinking

Analytical Skills

Negotiation Skills

Education

Post secondary degree in Commerce or Business Administration

Job description

Client Relationships, Lead, Real-Time Rail

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you.

Interac is a key player in Payments Canada’s Real-Time Real (RTR) project, serving as the primary technical operator and playing a crucial role in fraud prevention. Reporting to the Head, Client Relationships, this position of Client Relationships, Lead, RTR, will develop and execute relationship management strategies and drive commercial outcomes for their designated government clients related to the RTR project.

You’ll be responsible for:

• Managing complex relationships and projects with various touch points across the organization.

• Fostering productive relationships at all levels within government client institutions and the Interac organization.

• Leading the governance and management of the RTR project.

• Acting as the primary point of escalation for client issues.

• Participating, leading, and representing the client at Advisory Committees with the designated functional department, as assigned.

• Supporting Product Development by participating at all points of the Interac Delivery model including sharing client strategies and priorities, socializing new concepts and testing solutions and business models with clients.

• Advocating on behalf of clients internally to ensure that the voice of clients is captured in future product and process enhancements.

• Utilizing a consultative sales approach that ensures a profitable outcome for both Interac and its clients.

• Deepening existing relationships in an increasingly competitive environment.

You bring:

• Post secondary degree, ideally in Commerce or Business Administration.

• 10+ years sales and relationship management experience in the financial services industry, preferably in payments.

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

• Knowledge of the Canadian RTR project and Canadian payment landscape.

• Proven experience in building trust and strong knowledge of relationship management practices.

• Proven track record of building and maintaining strong client relationships.

• The ability to manage multiple stakeholders across all levels of an organization with divergent objectives.

• Demonstrated consultative sales skills and success in planning, managing and closing complex sales.

• Excellent strategic thinking, planning, analytical and evaluative skills.

• Advanced communications skills, both written and verbal.

• Commitment to excellence in client, shareholder, and stakeholder relations and service.

• The ability to be comfortable with consistent business and organizational change.

• Solid decision-making, problem resolution, conflict management, and negotiation skills.

• Commitment to respectful collaboration with colleagues to promote efficient and constructive outcomes working with internal stakeholders.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.