Client Relationship & Growth Coordinator

Placemaking 4G; Wolfville; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health & dental

Employee ownership

Profit sharing

RRSP matching

Parental leave top-up

Job summary

Just Us! Coffee Roasters Co-Op in Nova Scotia seeks a Client Relationship & Growth Coordinator to serve as a brand ambassador, delivering knowledgeable, friendly service while driving profitable sales growth.

Reporting to the Business Development Manager, you will nurture relationships across institutional partners, hospitality clients, strategic growth accounts, and custom label fundraising groups, aligning client needs with internal teams to expand partnerships.

Qualifications

• High school diploma or equivalent is required.
• Experience building and maintaining professional relationships with customers, clients, partners, or stakeholders.
• Experience using Microsoft Word, Excel and CRM (Unbound).
• Valid driver's license and a clean driving record.
• Current WHMIS certificate or willingness to obtain one before starting.

Responsibilities

• Serve as the primary contact for clients across seven key business segments.
• Build and maintain trusted, long-term relationships with clients and stakeholders.
• Understand each client's organization, priorities, and opportunities, and relay insights to internal teams.
• Identify decision-makers and influence channels within larger organizations.
• Collaborate with Marketing and other departments to support client engagement and growth initiatives.
• Monitor pricing, contracts, and inventory to support commitments.

Skills

Relationship building

Communication

Organizational skills

Strategic thinking

Growth mindset

Education

High school diploma or equivalent

Tools

CRM (Unbound)

Microsoft Word

Microsoft Excel

Job description

Description

Search conducted by Placemaking 4G at p4g.ca on behalf of Just Us! Coffee Roasters Co-Op.

Just Us! Coffee Roasters Co-Op is committed to building a workplace grounded in justice, dignity, and shared ownership. As a worker-owned co-operative, we believe work is not just about productivity, but about shared responsibility, meaningful participation, and creating the conditions that allow people to thrive.

We recognize that hiring processes and workplaces are shaped by systems that have not served everyone equally. We are actively working to challenge those systems by building practices that are transparent, accountable, and rooted in care, with attention to who has historically been excluded and how we create space for diverse lived experiences, skills, and pathways.

We strongly encourage applications from people who identify as 2SLGBTQ+, Black, Indigenous, African Nova Scotian, racialized persons, women, newcomers to Canada, and people with disabilities. If you do not meet every listed requirement but feel aligned with the values and responsibilities of this role, we still want to hear from you.

Accessibility matters to us. Accommodations are available throughout the application and interview process, and you are welcome to let us know what supports would help you participate fully.

To support a hiring process that reflects these commitments, Just Us! Coffee Roasters Co-Op has partnered with Placemaking 4G (P4G). Together, we are working to ensure this search is conducted with clarity, fairness, and respect for people’s time, experiences, and humanity.

Roasted with Purpose, Rooted in Justice

In 1993, while visiting his sister in Ethiopia, Jeff Moore learned to roast coffee on a stovetop and witnessed its cultural significance to Ethiopians. He discovered how exceptionally well-appreciated fresh-roasted coffee could be. A seed was planted, and he returned to Canada focused on one life-changing question: How could he start a coffee business that would do justice to the coffee, the farmers, and the planet?

The answers weren’t simple, but the vision was clear.

By 1995, Jeff and his wife, Deb, risked it all, putting their home on the line to purchase their first $70,000 shipment of fair trade organic coffee from the Union de la Selva coffee co-op in Chiapas, Mexico. Together with three partners, they launched Just Us! Coffee Roasters Co-operative in their home in New Minas, Nova Scotia.

Building direct relationships with coffee co-ops has been essential from the beginning. One of our earliest and longest partnerships is with Comité Campesino del Altiplano (CCDA), a cooperative of Guatemalan farmers rebuilding their lives after years of civil war.

For 30 years now, these deep relationships have defined who we are.

Environmental Sustainability

Sustainability has been at the core of Just Us! since the beginning. By supporting regenerative organic agriculture and paying fair prices for ingredients, we share responsibility with small-scale farmers in the Global South, enabling them to care for their families, nurture their communities, and steward the lands that sustain them.

For over a decade, we’ve offset our electricity usage through Bullfrog Power, ensuring every kilowatt we use is replenished with renewable energy in Atlantic Canada’s power grid. As Canada’s first Fair Trade Organic coffee roaster, we continue to lead with justice, integrity, and solidarity, ensuring our work benefits both people and the planet.

Coffee the Co-op Way

Since 1995, Just Us! has proudly operated as a 100% Canadian worker-owned co-op, inspired by the producer co-ops we partner with around the world. Our democratic model means that everyone who works with us, from baristas to administrators, can become a member-owner, shaping our decisions and ensuring we remain committed to the community, the land, and our purposeful work. Together, we’ve built a platform for positive change - one that advances social and environmental justice, generates income for our workers, and stays true to our cooperative roots.

At Just Us!, we believe equity and recognition must be backed by action. That’s why our highest-paid employee earns no more than three times our lowest-paid employee—and every team member has the opportunity for employee ownership.

This Moment, This Position

As the Client Relationship & Growth Coordinator you will serve as a key ambassador for our brand, ensuring our customers receive knowledgeable, friendly, and exceptional service every day. Reporting directly to the Business Development Manager, you will work collaboratively across all internal teams to advocate for customer needs while driving profitable sales growth.

In this role, you’ll nurture relationships across key business segments, including institutional partners, hospitality clients, strategic growth accounts, and custom label fundraising groups. You'll take the time to understand each client's organization, priorities, and needs while building connections with the people who can make the greatest impact. Through networking, client meetings, product demonstrations, and ongoing engagement, you'll help clients understand the value and broader impact of working with us, while bringing their needs and insights back to our internal teams.

You'll balance relationship building with the details that support strong partnerships, from contractual commitments, pricing, and inventory to marketing and growth initiatives. You are naturally curious, approachable, organized, and comfortable building relationships at all levels. You understand that meaningful growth starts with meaningful relationships.

• Serve as the primary point of contact for clients across seven key business segments, including Institutional, Hospitality, Partners for Strategic Growth, and Custom Label Fundraising accounts.


• Build and maintain trusted, long-term relationships with clients and key stakeholders.


• Develop a strong understanding of each client's organization, priorities, needs, and opportunities.


• Identify and build relationships with key decision-makers, influencers, and stakeholders within larger organizations.


• Represent client needs internally and work collaboratively across teams to ensure commitments are understood and delivered.


• Participate in client meetings, networking opportunities, product demonstrations, and events as required.


• Respond to inquiries and provide thoughtful support to secondary customer segments, including Non-Retail Brewing, Value-Added, and Big Grocery accounts.

• Identify opportunities to deepen existing client relationships and create additional value.


• Take ownership of sales performance across assigned business segments, identifying opportunities to grow existing business and expand client relationships.


• Work collaboratively with the Business Development Manager to support sales growth and strategic opportunities.


• Maintain awareness of contractual commitments and ensure obligations are fulfilled.


• Use your understanding of client organizations and relationships to recognize opportunities for continued collaboration and growth.


• Track business segment activity and results, using client insights and sales performance to inform priorities and identify opportunities for continued growth.

• Monitor and communicate monthly inventory levels, developing plans to address surplus or shortages.


• Maintain accurate regular, promotional, and contract pricing within the ERP system.


• Coordinate information and follow-through across internal departments to support client commitments.


• Provide backup coverage for the Order Desk during peak periods or absences.


• Recruit, onboard, supervise, and coach temporary Customer Service & Sales Representatives.


• Uphold all cooperative policies, procedures, and workplace health, safety, and environmental standards.

• Partner with Marketing to develop and support initiatives that strengthen client engagement and contribute to sales growth.


• Support online sales campaigns, digital initiatives, and marketing content creation as requested.


• Bring client insights and perspectives forward to help inform marketing and growth initiatives.

• High school diploma or equivalent.


• Experience building and maintaining professional relationships with customers, clients, partners, or interest holders.


• Experience using Microsoft Word, Excel and CRM (Unbound)


• Valid driver's license and recent clean driver's abstract.


• Current WHMIS Certificate, or willingness to obtain one before starting.

How You Work

A natural relationship builder: You genuinely enjoy connecting with people, building trust, and developing relationships over time.

A thoughtful communicator: You communicate clearly and confidently, listen well, and can adapt your approach to different people and situations.

A strategic connector: You can navigate organizations, recognize who matters, and build relationships with the people who can create the greatest impact.

A consultative mindset: You are curious about what matters to others and take the time to understand needs before looking for solutions or opportunities.

A collaborative approach: You are comfortable advocating for clients internally and bringing people together to move things forward.

An organized and methodical approach: You can manage multiple relationships and priorities while staying on top of the details that keep things running smoothly.

A growth mindset: You recognize that strong relationships can create opportunities for collaboration, continued engagement, and sustainable growth.

The Package

Salary: $50,000

Position Type: Permanent, full-time

Location: Halifax, Wolfville and surrounding areas

Schedule: Monday to Friday, 40 hours/week

Benefits & Perks:

• Paid Time Off: 2 weeks' vacation


• Health and Dental: 75% employer-paid health & dental (100% for member-owners, excluding LTD).


• Employee Ownership: Become a co-op member after one year; we cover 20% of the cost of your required share purchase.


• Profit Sharing: Members share in the company's success.


• Retirement Support: Members receive Group RRSP with 2% employer matching.


• Parental Leave Top-Up: Members receive 90% of salary up to $275/week.