Client Relations Specialist

ABC Imaging; Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Client Relations Specialist, um das Team vor Ort zu verstärken. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für Kunden und stellen sicher, dass deren Druckbedürfnisse effizient erfüllt werden. Sie werden die Möglichkeit haben, positive Beziehungen aufzubauen und die Zufriedenheit der Kunden durch hochwertigen Service und Lösungen zu steigern. Wenn Sie eine Leidenschaft für Kundenservice und die Druckbranche haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und zur Geschäftsentwicklung beizutragen.

Qualifications

• Erfahrung in einer kundenorientierten Rolle in der Druck- oder Reprographiebranche.
• Starke Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Hauptansprechpartner für Kunden, um Anfragen zu bearbeiten und Probleme zu lösen.
• Koordination von Projektzeitplänen und Anforderungen für termingerechte Fertigstellung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Detailorientierung

Farbmanagement

Education

Erfahrung im Kundenkontakt

Tools

RIP-Software

Layout-Tools

Job description

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description:

ABC Imaging is looking for a dedicated ON-SITE part-time Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients, cultivating positive relationships, ensuring top-notch service delivery, and efficiently coordinating project requirements.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.
• Collaborate with clients to understand their printing needs and specifications for various projects, such as proposals, large format printing, and special projects.
• Coordinate project timelines, requirements, and deliverables to ensure on-time and accurate completion.
• Provide expert guidance to clients on best practices for file preparation, color management, and printing options.
• Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.
• Work closely with the production team to ensure that client expectations are met, and projects are executed to the highest quality standards.
• Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.
• Proactively identify opportunities to enhance client satisfaction, improve processes, and drive business growth.
• Maintain accurate records of client interactions, project details, and specifications for future reference.

Qualifications:

• Prior experience in a client-facing role within the printing, graphics, or reprographics industry is preferred.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in using software applications for file handling and printing, such as RIP software and layout tools.
• Knowledge of color management, file types, RGB vs CMYK, bleed, trim marks, and printing materials.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality service and solutions to clients.
• Familiarity with large format printing equipment and processes is a plus.
• A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.