Client Relations Specialist

Iaawg; Brossard; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive pension plan

Employee share purchase plan

Vacation program and wellness days

Telemedicine

Employee and Family Assistance Program

Ergonomic furniture program

Performance bonus

iA product discounts

Job summary

Iaawg is seeking a Client Relations Specialist in Brossard, Quebec. You will provide professional customer service by phone and email, own inquiries end-to-end, and guide clients through processes with tailored solutions, ensuring a high level of satisfaction.

Requirements include strong bilingual communication in English and French, analytical problem-solving, and autonomy. This hybrid role offers professional growth, supportive leadership, and a focus on service excellence.

Qualifications

• Experience in customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong listening, analytical and problem-solving abilities.
• Autonomy, sound judgment, attention to detail, and strong organizational skills.
• Advanced English and French required for daily client and partner communication.

Responsibilities

• Provide professional, personalized customer service by phone, email, and other channels.
• Own customer requests from first contact through resolution.
• Analyze client needs to provide accurate information and tailored advice.
• Explain products, contracts, eligibility, and cancellation processes.
• Assist clients in completing forms and submitting required documents.
• Monitor pending files and coordinate actions with stakeholders.
• Collaborate with retailers, partners, and financial institutions to process requests.
• Maintain complete, accurate records in compliance with standards.
• Contribute to continuous improvement of the customer experience.

Skills

Customer service

Bilingual English/French

Communication

Analytical skills

Problem solving

Education

Diploma or degree

Tools

CRM software

Job description

## Client Relations SpecialistApply: Brossard, Quebec: Full time: Posted Today: End Date: September 27, 2026 (11 days left to apply): JR10027718## **Job Description****Build the Future with Us**Are you passionate about customer experience and want to make a real difference for clients while contributing to the purpose of a company that strives to ensure its customers feel confident and secure about their future?As a **Client Relations Specialist**, you will act as a trusted advisor to our clients and partners by providing personalized, professional, and efficient support. This role goes far beyond handling calls. You will be responsible for managing client requests from start to finish, understanding their needs, guiding them through their processes, and providing tailored solutions while ensuring an exceptional customer experience. This position represents an excellent opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. **What You Will Accomplish with Us**As a **Client Relations Specialist**, you will be at the heart of our mission. Here are the main responsibilities: * Provide professional and personalized customer service by phone (inbound calls), email, and other communication channels;* Take ownership of customer requests from the first point of contact and ensure diligent follow-up through to resolution;* Analyze client needs in order to provide accurate information, tailored advice, and effective solutions;* Explain products, contractual clauses, eligibility requirements, and processes related to cancellation requests;* Assist clients in completing forms and submitting required documentation;* Monitor pending files and coordinate the necessary actions with various stakeholders;* Collaborate with retailers, partners, and financial institutions to facilitate the processing of requests;* Maintain complete and accurate records while adhering to compliance requirements and quality standards;* Actively contribute to the continuous improvement of the customer experience and the achievement of the team's service objectives. **What Could Accelerate Your Success in This Role**We are looking for someone who:* Has experience in customer service, administrative support, or a contact centre environment;* Is recognized for excellent verbal and written communication skills;* Stands out for strong listening, analytical, and problem-solving abilities;* Demonstrates autonomy, sound judgment, attention to detail, and excellent organizational skills;* An advanced level of English and French is required, as the incumbent will be required to communicate verbally with clients, colleagues in Vancouver and Quebec, and external partners on a daily basis. **Why You’ll Love Working with Us*** A work environment where learning and development blend with a collective pursuit of excellence;* Artificial intelligence is in everyone's hands, helping to increase your personal efficiency while supporting the organization's growth;* A healthy, safe, equitable, and inclusive work environment where potential can flourish and grow freely;* The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces. You will join a committed, collaborative team focused on service excellence. Your contribution will have a direct impact on customer satisfaction and retention. We promote skills development, continuous improvement, and teamwork in a respectful environment. **Competitive Benefits*** Flexible group insurance plans* Competitive pension plan* Employee share purchase plan* Vacation program and wellness and personal development days* Telemedicine* Employee and Family Assistance Program* Ergonomic furniture program* Performance bonus* Discounts on iA products* and much more! **Apply Now and Take Charge of Your Career, Where Your Talent Truly Matters!**