Client Relations Lead (B2B)

CEI Fleet Collision and Safety; Mississauga; On-site; CAD 76,000 - 105,000; Full time

Job summary

A leading fleet management company in Mississauga is looking for a Client Relations Lead (B2B) to enhance customer retention and provide exceptional service. This role requires 5-7 years of relevant experience and a BS or BA in business or related field. You will work towards delivering value to clients and may occasionally travel for business. The salary range is competitive, reflecting experience and market data.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Qualifications

• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Project Management experience is preferred.
• Equivalent experience may be considered in lieu of a BS/BA degree.

Responsibilities

• Provide account support to drive achievement of customer retention, penetration, and growth goals.
• Build and maintain relationships with clients through proactive consultation.
• Take ownership of escalated issues and apply problem-solving.

Skills

Customer service

Client account management

Problem-solving

Project Management

Communication

Education

BS or BA in business or related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Client Relations Lead (B2B) page is loaded

Client Relations Lead (B2B)

Apply locations Mississauga time type Full time posted on Posted 15 Days Ago job requisition id R104959

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Relations Lead to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• Dedicated to passionately meet the expectations and requirements of clients and be an advocate for them and their needs?

• Ready to confidently lead from the front and create an environment of collaboration, teamwork, and results?

As the Client Relations Lead, you will be responsible for providing account support to drive achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.

A Day in the Life

• Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients

• Develop client-specific cost savings recommendations and demonstrates an understanding of client business objectives by translating them into solutions

• Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Partner team, and drive achievement of client retention, penetration, and growth goals

• Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations, and internal metrics, are being met

• Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed

• Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions

• Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities

• Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them

Requirements

• BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree

• 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment

• Project Management experiences is preferred

• Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

• Occasional business travel (10% or less) required

*Internally, this role is referred to as FPS Client Lead*

The hiring base salary range for this position is $76, 300- $104, 900 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].

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