Client Relations Centre, Life and Health Insurance

Desjardins Group; Montreal; On-site; CAD 35,000 - 44,000; Full time

Benefits offered by this job

Competitive wage starting at $25.76/小时

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins Group’s Client Relations Centre – Life and Health Insurance invites you to advise, support and help protect our members and clients. You’ll handle questions about life, disability and group insurance, loans and mutual fund products, and you’ll provide reassurance and practical guidance.

The role includes helping clients use digital tools, proactive advisory work, and ongoing knowledge updates. It offers a competitive wage, flexible vacation, a defined benefit pension, group insurance

Qualifications

• Advanced English proficiency required due to duties and tools involving English-speaking partners, members, and/or clients.
• Minimum of one year of relevant experience.
• Commitment to ongoing learning and staying current in area of expertise.

Responsibilities

• Provide an exceptional customer experience by answering questions about life, disability and group insurance, and related products.
• Offer tailored solutions and proactive advisory support to fully assist members and clients.
• Help members become financially empowered by guiding them to use available digital tools.
• Proactively update knowledge by monitoring the area of expertise.

Skills

Customer focus

Interpersonal savvy

Nimble learning

Drive results

Education

College diploma in a related field

Job description

WHAT WORKING AT A DESJARDINS CALL CENTRE FOR LIFE AND HEALTH INSURANCE IS ALL ABOUT: ADVISING. SUPPORTING. BUILDING LOYALTY.

Discover your role at the Client Relations Centre - Life and Health Insurance Become part of a Client Relations Centre team, where every interaction plays a meaningful role in supporting and protecting our members and clients. Whether it's life insurance, disability insurance, group insurance or retirement savings, you'll play a key role in helping people through important moments in their lives. You're doing more than just answering questions. You're offering reassurance, guidance and practical support that helps strengthen the financial security and well-being of our members and clients. If you're looking for a people-focused, dynamic and stimulating environment where every day makes a real difference, join a team where your expertise truly matters.

Responsibilities

• Provide an exceptional customer experience while answering questions from members and clients about life, disability and group insurance, as well as loans and mutual fund products
• Offer attentive, personalized support by proposing tailored solutions and taking a proactive advisory role to fully support members and clients
• Help members and clients become financially empowered by guiding them to use the digital tools available
• Proactively update your knowledge by strategically monitoring your area of expertise

Job opportunities available

• Jobs - Group insurance
• Jobs - Group retirement savings
• Jobs - Life and disability insurance
• Jobs - Savings, credit and direct insurance
• Jobs - Emergency communications

When you join our team, you’ll get

• A competitive wage starting at $25.76/hour, adjusted based on relevant experience and an annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• College diploma in a related field
• A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Work arrangements vary depending on the position and involve either telework or hybrid work. If the position is remote, you may be required to come into the office a few times each quarter. Consequently, you’ll need to be able to come into one of our call centres located at the following addresses: 450 Boul. De Maisonneuve Ouest QC H3A 0H2 ou 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.