Advisor, Banking and Credit Services, Customer Relations Center

Desjardins; Montreal; Teletrabalho; CAD 25 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursement

Resumo da oferta

Desjardins Group is hiring for an Advisor, Banking and Credit Services, Customer Relations Center. You will provide personalized phone support, answering questions and guiding members to solutions that fit their financial needs.

Responsibilities include handling inquiries about accounts, proactively advising clients, building advisory relationships, and driving client retention while promoting digital tools. Fluency in French is required; English may be needed for some roles.

Qualificações

• French language required.
• English proficiency for certain positions.
• Minimum of one year of relevant customer service experience.
• Combination of qualifications and experience may be considered.

Responsabilidades

• Provide exceptional customer experience by answering questions about credit card accounts, bank accounts, online services and other financial needs.
• Take a proactive advisory role by identifying needs and suggesting tailored solutions.
• Establish advisory relationships and support client retention.
• Effectively manage and solve problems using a solution-oriented approach.
• Guide clients to use digital tools to empower their finances.
• Regularly update knowledge in the area of expertise.

Conhecimentos

French language

English proficiency

Customer service

Formação académica

College diploma

Descrição da oferta de emprego

Evening and weekend shifts will be required when hired and for a variable period.

Advisor, Banking and Credit Services, Customer Relations Center

Eager to make a difference?

You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs.

Responsibilities

• Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.
• Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.
• Establish an advisory relationship by identifying current and potential needs and supporting client retention.
• Effectively manage and solve member and client problems using a solution-oriented approach.
• Help members and clients become financially empowered by guiding them to use the digital tools available.
• Proactively update your knowledge by strategically monitoring your area of expertise.

What we offer

• A competitive wage starting at $26,41/hour, adjusted based on relevant experience.
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses
• Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of one year of relevant experience in customer service
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• For certain positions, advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Available to work Monday to Friday from 6 a.m. to 9 p.m. and Saturday to Sunday from 8 a.m. to 6 p.m.

This position is currently remote. However, you may be required to come into the office a few times each quarter. Consequently, you’ll need to be able to come into one of our call centres located at the following addresses:

• Montréal – 450 Boul. De Maisonneuve Ouest QC H3A 0H2 ou 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2
• Trois-Rivières - 3945, rue Bellefeuille, Trois-Rivières QC G9A 6K8
• Granby – 450, rue Principale, Granby QC J2G 2X1

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.

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