Client Partner - Director (Banking)

Slalom; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

A leading consulting firm is seeking a Client Partner – Banking (Director) to drive client strategy and service delivery within the banking sector. This role involves building trust with clients, managing complex engagements, and achieving high customer satisfaction. The ideal candidate will have robust experience in account development and consulting, particularly within the Canadian banking industry.

Benefits

Competitive compensation package

100% cell phone monthly reimbursement

Registered Retirement Program (RRSP) & Employer Matching

Medical & Dental Benefits

Vacation (20 days proration based on start date)

Qualifications

• Prior experience in a leadership role in a consulting environment is required.
• Extensive account development and delivery management experience in the Canadian banking industry is required.
• Excellent negotiation, conflict management, problem-solving, and decision-making skills are essential.

Responsibilities

• Establish and maintain high trust relationships with executive clients.
• Identify and develop a pipeline of opportunities aligned with clients' strategic objectives.
• Drive revenue responsibility of $5 million and manage customer satisfaction.

Skills

Negotiation

Conflict management

Problem-solving

Decision-making

Job description

Join to apply for the Client Partner - Director (Banking) role at Slalom

Join to apply for the Client Partner - Director (Banking) role at Slalom

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value.

At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Job Title : Client Partner – Banking (Director)

We are looking for a Banking Client Partner!

You will play a key role in Slalom’s go to market team that is accountable for client strategy and delivery of services in your respective accounts.

The main responsibilities of this delivery role includes setting strategic multi-year direction for assigned territory, shaping, selling and delivering client programs and maintaining operational excellence for your portfolio.

So, what will I do?

• Establish, maintain and build Slalom’s relationship and brand within your assigned accounts through building high trust relationships with executive clients
• Identify and develop a pipeline of opportunities that align with our clients' strategic objectives and Slalom's capabilities.
• Collaborate seamlessly with our diverse teams, help define, shape and implement relevant industry solutions
• Partner with Sales & Alliance teams to drive business development and shepherd contracting and operational processes
• Drive comprehensive Account Strategy, including developing strong partnerships with relevant Alliance partners in client ecosystems
• Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements.
• Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.
• Participate in Slalom leadership forums and be an ambassador of Slalom’s culture and values

Key Metrics

• Responsible for 40% individual utilization target
• Drive revenue responsibility of $5million +
• CSAT annual score ratings of over 90%

And, what will I bring?

• Prior experience in a leadership role in a consulting environment (required)
• Extensive recent account development and delivery management experience with clients in the Canadian banking industry (required)
• Advanced project delivery across technical, business transformation, strategic programs, including all aspects of program management (preferably in an agile environment and delivering cloud solutions)
• Excellent negotiation, conflict management, problem-solving, and decision-making skills
• Prior experience meeting and exceeding revenue targets of similar size
• Experienced with leading the delivery of large complex technology services and consulting service based programs
• Experience managing account commercials, including pricing, profitability, and contracts
• Familiarity in modern technology trends across Cloud & Data domains an asset.
• Familiarity working with AWS, Microsoft, Google or Salesforce an asset.

Hybrid / In office : We are hybrid but there are expectations that if your team leader requires you onsite that you are able to meet those expectations / requirements

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Annual retreats
• Holiday parties
• Employee resource groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness / sick days)

Tangible perks

• Competitive compensation package
• 100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Family planning / Fertility Benefit
• Maternity / Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!
• All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

Business Consulting and Services

Referrals increase your chances of interviewing at Slalom by 2x

Get notified about new Client Partner jobs in Toronto, Ontario, Canada .

Vice President, Client Service Relationship Manager

Senior Manager, Global Corporate & Multinational Client Service

GUCCI Senior Client Advisor - Toronto Bloor Street

Senior Manager, Relationship Management (Commercial Banking)

Customer Success Mgr, Canada Strategic Account Services

Senior Manager - Business Markets Client Experience

Client Success Manager (Toronto-based - Remote)

Greater Toronto and Hamilton Area, Ontario, Canada 1 week ago

Junior Associate Director, Nexus, Client Delivery

VP, Engagement Director (Client Services)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.