Client Partner, CPG, Retail & Luxury

Valtech; Canada; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading experience innovation company in Canada is looking for a Client Partner in Retail, CPG, and Luxury. The ideal candidate will have over 7 years of IT consulting experience, strong client relationship skills, and a passion for experience innovation. This role involves driving account growth, managing senior client relationships, and leading teams to deliver impactful solutions.

Benefits

Flexibility with remote and hybrid work options

Career advancement opportunities

Access to cutting-edge tools and training

Qualifications

• 7+ years of experience in IT consulting services with demonstrated account and revenue ownership.
• 7+ years managing a portfolio or team in a client-facing environment.
• 5+ years of experience in digital transformation consulting across verticals.

Responsibilities

• Own account-level growth targets, including revenue, margin, and client satisfaction.
• Serve as a senior point of escalation to resolve delivery or client concerns.
• Lead and coach teams to uncover opportunities, deliver proposals, and win new engagements.

Skills

Experience innovation

Client relationship building

Problem-solving

Agile methodologies

Job description

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead • We are global

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As a Client Partner, Retail, CPG, and Luxury, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 7+ years of experience, a growth mindset, and a drive to make a lasting impact.

This is a high-impact role within our global consulting business, with responsibility for driving growth, developing senior client relationships, and leading cross-functional teams toward shared outcomes. You’ll play a key role in our leadership team by bringing a sharp point of view on digital services strategy and execution—while inspiring confidence, action, and trust.

This position will work primarily withclients in the Retail, CPG, and Luxury, helping them navigate transformation initiatives in digital experience, marketing, cloud, and commerce.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role responsibilities

Growth

• Own account-level growth targets, including revenue, margin, and client satisfaction
• Develop and execute account strategies to achieve year-over-year growth
• Lead and coach teams to uncover opportunities, deliver proposals, and win new engagements
• Leverage partnerships and internal capabilities to position Valtech as a strategic advisor
• Shape account growth plays and identify new value streams across digital, tech, and advisory services
• Guide high-quality proposals and inspire multidisciplinary teams to deliver winning pitches

Client Satisfaction & Delivery

• Serve as a senior point of escalation to resolve delivery or client concerns
• Support successful outcomes across delivery teams while promoting client health and employee satisfaction
• Lead executive-level client meetings, visioning sessions, and strategic briefings
• Manage account-level P&L with attention to gross margin, forecasting, and investment strategy
• Negotiate long-term agreements in collaboration with legal, delivery, and procurement teams
• Ensure resource planning, invoicing, and rate management align with account and client expectations

Leadership

• Act as a servant leader—advocating for team development, morale, and growth
• Align team activities to individual career goals and organizational development pathways
• Provide mentorship and succession planning support for consultants and account leads

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• 7+ years of experience in IT consulting services with demonstrated account and revenue ownership
• 7+ years managing a portfolio or team in a client-facing environment
• 5+ years of experience in digital transformation consulting across verticals
• Familiarity with modern enterprise technology, CRM, cloud, and marketing platforms
• High emotional intelligence and strategic thinking with an informed industry perspective

Nice to have qualifications

• Ability to coach and influence others through strategic account leadership
• Strong cross-functional team leadership and client relationship-building capabilities
• Proven success in crafting business cases for design and technology investments
• Familiarity with digital platforms and ecosystems, including experience in: Digital Experience, MarCom, Commerce, Data / AI, Cloud Infrastructure and Platform Partners (Salesforce, Adobe, etc.).

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a Full Time position based in Canada.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

Contact us

We would love to hear from you! Please fill out the form and the nearest person from office will contact you.
Should you need an alternative format and/or communication support to provide feedback please contact Sheree Atcheson .

Let's reinvent the future

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