Client Operations & Enablement Program Lead

Socket.dev; Southwestern Ontario; On-site; CAD 79,000 - 118,000; Full time

Job summary

OpenText is hiring a Client Operations Program Manager, Training, Process & Enablement to drive business readiness and enablement across our Global Technical Support organization. You will partner with leaders to identify opportunities, coordinate impactful programs, and create scalable solutions that improve employee and customer experiences.

You will contribute to process documentation, training material development, and governance activities while supporting adoption of new tools and ways of

Qualifications

• Bachelor’s degree in Business, Communications, Education, Organizational Development, Information Technology, or related field, or equivalent practical experience.
• 2-4 years of experience in program coordination, business operations, process improvement, training, change management, project coordination, or related area.

Responsibilities

• Coordinate readiness activities, training schedules, and rollout support efforts.
• Prepare stakeholder communications and adoption materials.
• Assist in documenting and analyzing existing workflows and business processes.
• Gather requirements and translate business needs into actionable solutions.
• Support cross-functional initiatives and stakeholder meetings.

Skills

Organizational skills

Project coordination

Written & verbal communication

Analytical thinking

Collaboration across teams

Change management

Process improvement

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Job description

OpenText is hiring a Client Operations Program Manager, Training, Process & Enablement to drive business readiness and enablement across our Global Technical Support organization. You will partner with leaders to identify opportunities, coordinate impactful programs, and create scalable solutions that improve employee and customer experiences.

You will contribute to process documentation, training material development, and governance activities while supporting adoption of new tools and ways of