Client Operations Coordinator

HighPath; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading fintech startup in Toronto is seeking a Client Operations Coordinator. This role involves being the primary point of contact for clients, ensuring their smooth experience with the platform, and requires strong communication and organizational skills. Ideal candidates have at least 2 years of experience in client services and a Bachelor's degree. The position offers a competitive salary, health benefits, and a hybrid work environment.

Benefits

Competitive salary

Stock options

Generous annual vacation

Health benefits plan

Workspace setup stipend

Hybrid office environment

Qualifications

• 2+ years of experience in client services, operations, or a similar role.
• Experience in a tech or startup environment.
• Motivated to work in an early-stage startup.
• Familiarity with operations and project management.

Responsibilities

• Serve as the primary point of contact for clients addressing their inquiries.
• Coordinate with internal teams to ensure client needs are met.
• Develop and maintain strong relationships with clients.
• Monitor client accounts and provide updates.
• Identify opportunities for process improvements.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Multitasking

Education

Bachelor’s degree in Business Administration or related field

Tools

Slack

Hubspot

Asana

Job description

About HighPath

HighPath is a software platform for businesses to identify, research, and apply for funding opportunities. Businesses that are on HighPath use it to identify investors, grants, banking products and more. HighPath is working to automate the matching and application or diligence process to provide businesses with a single solution for running their fundraise.

Our mission is to help 100,000 businesses across Canada and the US get funding in the next 5 years. To do this we are assembling a team of incredible software engineers, data scientists, and sales gurus to help build the next generation of funding software.

We are a small team which means that new team members will be instrumental in shaping the direction of the technology, strategy, and culture. HighPath team members have the distinct pleasure of trying to help SMB’s bring their visions to life and grow developing businesses into powerhouse industry players.

About You

We’re looking for a Client Operations Coordinator to join our team and ensure the smooth operation of our client services. You will work closely with our clients to understand their needs, provide support, and ensure they have a positive experience with our platform. You should be proactive, detail-oriented, and have excellent communication skills.

Responsibilities

• Serve as the primary point of contact for clients, addressing their funding and platform inquiries and resolving issues promptly.
• Coordinate with internal teams to ensure client needs are met and projects are delivered on time.
• Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
• Monitor client accounts and provide regular updates and reports.
• Identify opportunities for process improvements and implement solutions to enhance client services.
• Support in monitoring our funding database and growing it as we develop new funding partners.

What We’re Looking For

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Experience in client services or operations, preferably in a tech or startup environment.

• You can easily network with people from all backgrounds and are naturally sociable.
• You are have impeccable prioritization skills, allowing you to keep your main objectives top of mind.

Requirements

• Motivated to work in an early-stage startup: Thrive in dynamic, fast-paced environments.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in client services, operations, or a similar role.
• Experience with operations and project management: Good at managing lots of projects and being incredibly organized.
• Excited to support Canadian businesses: Enjoy being on the phone and learning how we can support our clients.
• Located in Toronto: Based in Toronto and willing to work from our office.
• Familiarity with operations and sales tools like Copilot, Slack, Hubspot, and Asana.

What’s In It For You

• Competitive salary and stock options package.
• Generous annual vacation, health benefits plan, and workspace setup stipend.
• A chance to build something big from the ground up.
• Hybrid office environment.

Sound like a fit? Let’s chat. We appreciate your interest in joining our journey—but only those moving forward in the process will be contacted.