Client Onboarding Program Manager - SVP - MISSISSAUGA (Hybrid)

Citi; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Client Onboarding Program Manager to lead strategic initiatives in client onboarding. This role requires a seasoned professional with over 10 years of experience in project management and a strong ability to communicate effectively with senior stakeholders. The successful candidate will manage complex projects, ensuring alignment with business goals while fostering cross-functional collaboration. This is an exciting opportunity to make a significant impact in a dynamic environment where your leadership and analytical skills will be highly valued.

Qualifications

• 10+ years of relevant experience in project management.
• Strong communication and leadership skills for stakeholder engagement.

Responsibilities

• Manage day-to-day project execution and monitor progress.
• Identify stakeholders and build/manage relationships with them.
• Ensure project scope aligns with business objectives.

Skills

Project Management

Communication Skills

Leadership

Analytical Skills

Problem-Solving

Education

Bachelor’s Degree

Master’s Degree

Job description

The Client Onboarding Program Manager is a strategic professional responsible for overseeing client onboarding initiatives. They stay updated with the latest industry trends and adapt them to their role and the business environment. Excellent communication skills are essential for internal negotiations, often at a senior level. They need developed communication and diplomacy skills to guide, influence, and persuade colleagues and external customers. The role involves accountability for significant business results or providing authoritative advice on business operations, including technical strategy responsibilities. Staff management, resource allocation, and team work are also key aspects of this role.

Responsibilities:

1. Communicate an innovative and agile vision that supports organizational strategies.
2. Exemplify Citi’s core values and uphold the highest ethical standards.
3. Bring extensive experience in process and project management.
4. Prioritize multiple projects, monitor progress, and leverage metrics for optimization.
5. Manage day-to-day project execution, milestones, and budgets across multiple complex projects.
6. Identify stakeholders and build/manage relationships with them.
7. Create and align multiple work projects with business goals.
8. Facilitate, coordinate, and arbitrate cross-functional topics with senior management.
9. Identify and resolve issues, including outside established project scope.
10. Ensure project scope aligns with business objectives through stakeholder collaboration.
11. Work with project sponsors on business case and cost-benefit analyses.
12. Ensure adherence to project processes, procedures, and standards.
13. Negotiate for resources across departments to complete projects.
14. Communicate project status, issues, and risks to stakeholders promptly.
15. Identify and mitigate risks impacting project delivery, escalating when necessary.
16. Apply advanced understanding of concepts within own area to resolve impactful issues.
17. Assess risks in business decisions, ensuring compliance, ethical conduct, and transparency.
18. Perform additional duties as assigned.

Qualifications:

1. 10+ years of relevant experience.
2. Organizational knowledge and cross-functional teamwork experience to deliver multi-stream projects.
3. Strong communication and presentation skills for senior stakeholder engagement.
4. Effective leadership, team building, and partnership development skills.
5. Analytical and problem-solving abilities with influence skills.

Education:

• Bachelor’s degree required; Master’s degree preferred.

Note: The job family and additional legal and accessibility information are retained as in the original description.