Client Onboarding Coordinator

Softworks; Edmonton; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Onboarding Coordinator, where you will leverage your expertise in Alinity to train customers and enhance their experience with this leading cloud-based application. You will play a pivotal role in developing training materials and ensuring client success through exceptional service and strong relationships. This innovative firm promotes a collaborative environment, offering flexibility and a commitment to work-life balance. If you are passionate about customer success and eager to contribute to a team that values diversity and growth, this opportunity is perfect for you.

Benefits

Work from Home

Home Office Setup Stipend

Great Healthcare Benefits

Dental Benefits

Profit Sharing

Flexible Paid Leave

Qualifications

• 1+ years in a similar role with strong communication skills.
• Customer-focused with problem-solving abilities.

Responsibilities

• Deliver training sessions and develop training materials.
• Coordinate with technical teams for client onboarding.

Skills

Verbal Communication

Problem-Solving

Customer-Centric Mindset

Technical Aptitude

Relationship Building

Experience in Regulatory Field

Tools

Microsoft Azure

Webinar Tools

Training Resources Development

Job description

Softworks is a Canadian based software development company. We build and support Alinity - a cloud-based enterprise application for the management of self-regulated professions. Alinity is a leading software application in the health care regulatory market space. We have installations all across Canada. The application is built on modern cloud-based technology from Microsoft, including Azure SQL. It offers a beautiful and responsive user interface that runs equally well on PCs, Macs and mobile devices.

Our company values include respecting diversity, protecting the environment, and promoting work-life balance. We are committed to staff training and career-building in a collaborative team environment.

Job Description

We are seeking an Onboarding Coordinator to join our Edmonton team. You will be an expert on Alinity and play a lead role in training customers and providing advice to enable them to get the most out of the system. You will also be responsible for developing training materials and contributing to the continuous improvement of our training process and our products.

The ideal candidate will demonstrate excellent verbal communication skills with a genuine passion for ensuring customer success.

To be considered for this role you MUST be a citizen or permanent resident of Canada. Our preferred location for this role is Edmonton, Alberta.

You will:

1. Develop expert level skills in our core product, Alinity.
2. Deliver training sessions to customers using webinars and one-on-one online training.
3. Work with our technical writer to create and refine training resources.
4. Manage scheduling of the training process and coordinate with technical team leads to provide clients with an exceptional end-to-end implementation and onboarding experience.
5. Apply your business acumen to develop a deep understanding of customer requirements and develop training scenarios that closely match customer scenarios.
6. Work with the technical team to identify gaps in functionality that may need to be addressed through customization of the product.
7. Support customers after the onboarding process with supplemental training as required.

Required Skills and Experience:

• At least 1 year of experience working in a similar role.
• Excellent verbal and written communication skills.
• Problem-solving skills with a customer-centric mindset, dedicated to delivering exceptional service and value to customers.
• Proven ability to build strong working relationships with clients and internal stakeholders.
• Strong technical aptitude and proficiency with software applications, databases, and related technologies.
• Experience in any regulatory field would be a plus.

We offer:

• Work from home.
• Home office setup stipend.
• Great healthcare + dental benefits.
• Profit sharing.
• Flexible paid leave.

At Softworks, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. Softworks is an Equal Opportunity Employer.