Client Manager, Small Market Commercial Lines

NFP; Windsor; On-site; CAD 60,000 - 90,000; Full time

Job summary

NFP is seeking a Commercial Lines Account Manager to service new business requests and maintain client relationships. This role involves collaborating with the broking team, providing exceptional customer service, and ensuring a positive experience for clients. The ideal candidate will have a P&C Insurance License and over four years of industry experience, demonstrating strong analytical and communication skills.

Benefits

Annual bonus plan

Matching RRSP plan of 5% of salary

Generous benefits plan

Support for continuing education

Reimbursement of license fees

Qualifications

• More than 4 years of industry experience in servicing, broking, or underwriting.
• Experience in multi-line coverage for SME to Mid-Market accounts.
• Confident and effective communicator.

Responsibilities

• Service incoming new business requests and maintain client relationships.
• Develop marketing strategies for new business and renewals.
• Provide professional customer service for client inquiries.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication

Attention to detail

Education

P&C Insurance License

Tools

Microsoft Office

EPIC

Job description

To apply for this position please CLICK HERE

Business Line : Small Market Commercial Lines

Job Duration : Full-Time, Permanent

About the Role

Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad-based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds stay safe and on track. As these businesses evolve and grow, our team of experts that see trends, anticipate emerging challenges, and curate the solutions needed – make all the difference.

We’re looking for a Commercial Lines Account Managerto service in-coming new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with backend service teams and oversee the renewal process of existing business with some degree of supervision and approval from Account Executives.

What You’ll Do

• Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit
• Work in collaboration with broking team to develop marketing specifications and marketing strategies for new business as well as renewals of an assigned book of business
• Network within the local community by attending industry events, training, etc.
• Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
• Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.

What You Bring

• P&C Insurance License for the coverages being serviced (RIBO, AB Gen 1, etc.) is a must
• Typically, more than 4 years of industry and product line experience – servicing, broking or underwriting
• Extensive experience in the placement of multi-line coverage on SME to Mid-Market accounts
• Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
• Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
• Possess strong analytical and problem-solving skills
• Excellent organizational skills with the ability to adjust to changing workload and priorities
• Sharp attention to detail with excellent decision-making skills
• Excellent computer skills expected and EPIC fluency an asset
• Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook

Who We Are

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work.We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

NFP is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all of our employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.