Client Liaison Officer

Status; Woodstock; Remote; CAD 30,000 - 60,000; Full time

Job summary

A well-established company is looking for a proactive Client Liaison Officer to join their remote team. The ideal candidate will have at least 13 years of experience in client support, excellent communication skills, and strong proficiency in Microsoft Office. This role offers a salary range of R12,000 to R15,000, and the candidate will be responsible for maintaining client communication and managing multiple priorities under pressure.

Qualifications

• 13 years of experience in a customer-facing client support or administrative role.
• Ability to work well under pressure and manage multiple priorities.
• High attention to detail and a commitment to delivering quality work.

Responsibilities

• Act as the primary point of contact for clients and customers.
• Maintain ongoing communication with clients to provide updates and request information.
• Track progress and provide regular status reports to management.
• Support process improvements and contribute to a collaborative team culture.

Skills

Excellent verbal and written communication skills in English

Proficient in Microsoft Office, particularly Excel and Outlook

Strong organisational and time management skills

Professional courteous and proactive in problem-solving

Experience with Smartsheet

Job description

Our client a well-established company based in Woodstock Cape Town is seeking a proactive and professional Client Liaison Officer to join their team. The ideal candidate will have 13 years of experience in a customer-facing client support or administrative role along with excellent communication skills and strong proficiency in Microsoft Office (especially Excel and Outlook). Experience with Smartsheet is a plus. This role requires a detail-oriented individual with strong organizational abilities capable of managing multiple priorities under pressure while delivering high-quality service. This is a remote position.

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : IT & Tech / Client Services

BASIC SALARY : R12 000.00 R15 000.00

START DATE : A.S.A.P / Immediate

REQUIREMENTS :

• 13 years of experience in a customer-facing client support or administrative role
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office particularly Excel and Outlook
• Experience with Smartsheet is an advantage
• Strong organisational and time management skills
• Ability to work well under pressure and manage multiple priorities
• High attention to detail and a commitment to delivering quality work
• Professional courteous and proactive in problem-solving

DUTIES :

Act as the primary point of contact for clients and customers

Maintain ongoing communication with clients to provide updates and request information as needed

Follow up on outstanding items and ensure deadlines are met

Escalate issues appropriately and adhere to escalation protocols

Track progress and provide regular status reports to management

Perform ad hoc administrative tasks as required

Maintain accurate records using internal systems including Smartsheet (advantageous)

Support process improvements and contribute to a collaborative team culture

HOURS :

Remote (With offices in Woodstock if required)

Should you meet all the requirements apply on our website at today.

Should you not hear back from us within 10 working days please consider your application as unsuccessful. We will retain your credentials for future similar roles.

Required Experience :

Unclear Seniority

Key Skills

Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1