Client IT Strategist vCIO

Intello Technologies Inc.; Toronto; Hybrid; CAD 106,000 - 160,000; Full time

Job summary

A leading technology solutions provider is seeking a Sr Customer Solutions Architect to enhance IT systems for small and medium businesses. This hybrid role involves strategic planning and execution, ensuring client satisfaction through effective communication and technical expertise. Join a dynamic team focused on innovation and growth.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Qualifications

• Minimum 10 years as IT technician or Technical Sales Engineer.
• 5+ years with Azure Cloud, Microsoft 365, IT Security.

Responsibilities

• Lead development and implementation of IT initiatives.
• Collaborate to understand client goals and optimize IT environments.

Skills

Critical Thinking

Communication

Tools

Azure Cloud

Microsoft 365

IT Security

IT Networking

Job description

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Fully Managed by TELUS offers comprehensive technology solutions to help businesses thrive in today's digital work environment. With extensive IT expertise and a wide range of products and services, Fully Managed by TELUS empowers companies to work smarter, securely, and efficiently. Our team leads a diverse portfolio of Managed Services in a dynamic and entrepreneurial setting, providing an excellent opportunity for learning and growth. We attract data-driven people who embrace challenges and value ownership, outcomes, curiosity, iteration, and celebration.

The impact you'll make and what we’ll accomplish together

The main responsibility of the Sr Customer Solutions Architect is to lead and guide the development and implementation of Information Technology initiatives. The Sr Customer Solutions Architect oversees the planning and execution of small and medium business IT systems to enhance cost efficiency, service quality, and business growth for clients. As a member of the clients' executive team, the Fully Managed Sr Customer Solutions Architect actively participates in their strategic business plan. The Sr Customer Solutions Architect bridges the gap between the clients, and our Support and Project teams in the event there is service escalations by ensuring the right team is handling the escalated issue(s).

The Sr. Customer Solutions Architect role is a hybrid role, working in our downtown Vancouver office 4 days per week and at home 1 day per week (if desired). However, it will be 100% in the office during the first 3 months for onboarding and training. There is also some time spent on client sites.

Here’s How

• Collaborate to understand the client’s immediate and long-term goals
• Evaluate client environments from a technical and operational level
• Identify technical and administrative risks impacting a client’s IT environment
• Engages with Project and Support teams to address client escalations
• Strengthen client partnerships by providing stakeholders with strategic advice in areas such as; IT Network and Security, Compliance, Data Governance, Capacity Planning and Disaster Recovery/Business Continuity
• Align client needs with recommended solutions that account for expected growth, planned changes in operations and budgets
• Create and update multi-year IT Roadmaps for clients to allow for predictable IT spending, in service of their evolving business needs
• Optimize aspects of client IT environments to enable Service Delivery success
• Drive systemic reduction in ticket volumes and integrate into digital maturity roadmaps
• Engagement with Product Management teams to drive product stack evolution

KPIs: Key performance indicators

• NDR (Net Dollar Retention) = Upsell & Churn - 50%
• Digital Maturity of base - 20%
• Overall Case Volume Reduction - 20%
• L2R (Likelihood to Recommend) - 10%

Qualifications

You are the missing piece of the puzzle

• Minimum 10 years of experience as an IT technician or Technical Sales Engineer in a wide range of technical environments
• 5+ years hands-on experience working with Azure Cloud, Microsoft 365, IT Security and/or IT Networking disciplines
• Strong critical thinking skills, excellent verbal and written communication skills
• Ability to visualize and create supporting documents that provide a reliable path to transform any environment to industry best practices, while accounting for client’s goals and constraints
• Experience creating compelling IT Roadmaps that effectively communicate the importance and impact of recommendations to decision makers regardless of their technical knowledge
• Up-to-date knowledge on current best practices in IT Security, Data Management, and Compliance
• Experience in delivering technical presentations to management and executive groups
• Customer facing experience utilizing effective communication skills while managing objections and non-technical discussions

Great-to-haves

• Experience working with clients in the legal vertical
• Familiarity with MacOS and iOS
• Up-to-date certifications in cloud computing architecture and cybersecurity
• Experience working in the Managed Services industry
• Hands-on experience with Managed Services software tools such as remote management & monitoring (RMM), IT discovery & assessment tools, ticketing and/or CRM systems
• Experience in developing technical roadmap documentation and consultative engagements with clients to drive adoption on recommendations

Salary Range: $106,000-$160,000

Performance Bonus or Sales Incentive Plan: $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.